Trinity Willis
Whittier
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front Desk/Restaurant Hostess
Dave and Buster
Orange , CA
02.2025 - Current
- Direct interaction with customers gives you real-time insight into preferences, pain points, and behavior
- Representing the brand’s tone, professionalism, and values
- Making quick decisions to maintain customer satisfaction
- Collaborating with team members to ensure seamless customer experience
Merchandise Associate
Knott's Berry Farm
Buena Park, CA
11.2023 - Current
- Observing what attracts guests, keeps them engaged, or frustrates them
- Representing a major entertainment brand at all times
- Understanding what drives guest engagement (events, holidays, promotions)
- Collaborated with cross-functional teams to support seamless guest experiences
Personal Shopper
Sam's Club Distribution
La Habra, CA
12.2022 - 05.2023
- Maintaining accurate records of all purchases made by customers.
- Identifying product trends and demand patterns through daily order fulfillment
- Understanding buying patterns, substitutions, and product demand
- Analyzing customer purchasing behavior to fulfill personalized online orders
Guest Advocate
Target
La Habra, CA
12.2021 - 11.2022
- Promoting high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Identifying needs, preferences, and purchase motivations
- Representing a major retail brand while delivering consistent, guest-focused experiences
- Communicating promotions and loyalty programs to drive guest engagement
Work Study Student
Whittier College
Whittier, CA
01.2025 - 05.2025
- Supporting athletic events by assisting with guest engagement and operations
- Representing the university’s athletic brand during games and campus events
- Communicated event information clearly to students and spectators
- Collaborated with athletic staff to ensure smooth event execution
First Year Experience Mentor
Whittier College
Whittier, CA
08.2025 - 12.2025
- Communicating campus resources and opportunities to increase student engagement
- Built strong relationships through consistent outreach and active listening
- Promoting events and programs to encourage participation
- Serving as a peer mentor supporting first-year students through academic and social transition
Education
Bachelor of Arts - Marketing Concentration
Whittier College
Whittier, CA05-2026
Skills
- Communication Skills
- Organization & Time Management
- Problem-Solving
- Teamwork & Collaboration
- Technical & Digital Skills
- Customer-Focused Skills (from retail, food service, etc)
Affiliations
- Soccer collegiate player
Languages (Basic)
Spanish
Limited Working
Timeline
First Year Experience Mentor
Whittier College
08.2025 - 12.2025
Front Desk/Restaurant Hostess
Dave and Buster
02.2025 - Current
Work Study Student
Whittier College
01.2025 - 05.2025
Merchandise Associate
Knott's Berry Farm
11.2023 - Current
Personal Shopper
Sam's Club Distribution
12.2022 - 05.2023
Guest Advocate
Target
12.2021 - 11.2022
Bachelor of Arts - Marketing Concentration
Whittier College