Trinity Willis
Whittier
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front Desk/Restaurant Hostess
Dave and Buster
2025.02 - Current
- Direct interaction with customers gives you real-time insight into preferences, pain points, and behavior
- Representing the brand’s tone, professionalism, and values
- Making quick decisions to maintain customer satisfaction
- Collaborating with team members to ensure seamless customer experience
Merchandise Associate
Knott's Berry Farm
2023.11 - Current
- Observing what attracts guests, keeps them engaged, or frustrates them
- Representing a major entertainment brand at all times
- Understanding what drives guest engagement (events, holidays, promotions)
- Collaborated with cross-functional teams to support seamless guest experiences
Personal Shopper
Sam's Club Distribution
2022.12 - 2023.05
- Maintaining accurate records of all purchases made by customers.
- Identifying product trends and demand patterns through daily order fulfillment
- Understanding buying patterns, substitutions, and product demand
- Analyzing customer purchasing behavior to fulfill personalized online orders
Guest Advocate
Target
2021.12 - 2022.11
- Promoting high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Identifying needs, preferences, and purchase motivations
- Representing a major retail brand while delivering consistent, guest-focused experiences
- Communicating promotions and loyalty programs to drive guest engagement
Work Study Student
Whittier College
2025.01 - 2025.05
- Supporting athletic events by assisting with guest engagement and operations
- Representing the university’s athletic brand during games and campus events
- Communicated event information clearly to students and spectators
- Collaborated with athletic staff to ensure smooth event execution
First Year Experience Mentor
Whittier College
2025.08 - 2025.12
- Communicating campus resources and opportunities to increase student engagement
- Built strong relationships through consistent outreach and active listening
- Promoting events and programs to encourage participation
- Serving as a peer mentor supporting first-year students through academic and social transition
Education
Bachelor of Arts - Marketing Concentration
Whittier College
Whittier, CA2026-05
Skills
- Communication Skills
- Organization & Time Management
- Problem-Solving
- Teamwork & Collaboration
- Technical & Digital Skills
- Customer-Focused Skills (from retail, food service, etc)
Affiliations
- Soccer collegiate player
Languages (Basic)
Spanish
Limited Working
Timeline
First Year Experience Mentor
Whittier College
2025.08 - 2025.12
Front Desk/Restaurant Hostess
Dave and Buster
2025.02 - Current
Work Study Student
Whittier College
2025.01 - 2025.05
Merchandise Associate
Knott's Berry Farm
2023.11 - Current
Personal Shopper
Sam's Club Distribution
2022.12 - 2023.05
Guest Advocate
Target
2021.12 - 2022.11
Bachelor of Arts - Marketing Concentration
Whittier College