Trinity Vargas
Citrus Heights
Summary
. Dependable and experienced server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with engaging personality, always anticipating guest needs to facilitate positive guest experiences.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Roosters On The River
06.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Server
Junior Restaurant Lounge
07.2023 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Front Office Supervisor
Larkspur Landing Hotel
08.2018 - 07.2021
- Managed front desk staff and created weekly schedules
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Front Desk Receptionist
Thunder Valley Casino
05.2017 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
High School Diploma -
Lincoln High School
Lincoln, CA06.2015
Skills
Strong Work Ethic
Exceptional customer service
Guest Engagement
Hospitality service expertise
Safe Food Handling
Point of sale operation (TOAST)
Beverage Preparation
Strong multitasking
Patience and Tolerance
Engaging personality
Timeline
Server/Bartender
Roosters On The River
06.2024 - Current
Server
Junior Restaurant Lounge
07.2023 - 06.2024
Front Office Supervisor
Larkspur Landing Hotel
08.2018 - 07.2021
Front Desk Receptionist
Thunder Valley Casino
05.2017 - 08.2018
High School Diploma -
Lincoln High School
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