Trinity Schuenemann
Trabuco Canyon
Summary
Dedicated Veterinary Technician with expertise in medication administration, surgical assistance, and patient monitoring. Committed to delivering exceptional customer service and educating pet owners on animal wellness.
Overview
7
7
years of professional experience
Work History
Veterinary Technician
Ortega Animal Care Center
San Juan Capistrano, CA
08.2024 - Current
- Assisted veterinarians in performing examinations and procedures on various animal species.
- Administered medications and vaccinations according to established protocols.
- Monitored vital signs and recorded health data for patient assessments.
- Maintained cleanliness and organization of examination rooms and surgical areas.
- Educated pet owners on post-operative care and general animal wellness practices.
- Utilized veterinary software for patient record management and appointment scheduling.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
Receptionist
Bark Collective
Costa Mesa, CA
02.2024 - 07.2024
- Processed payments and managed transactions with attention to detail and accuracy.
- Coordinated communication between departments, facilitating seamless service delivery.
- Assisted with inventory management, tracking supplies for front desk operations.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Shift Manager
Texas Doghouse
Houston, TX
10.2022 - 12.2023
- Oversaw daily operations.
- Trained and mentored staff to enhance performance and service quality.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Implemented inventory management practices to reduce waste and optimize supply chain efficiency.
- Managed scheduling for team members to maintain optimal staffing levels during peak hours.
- Collaborated with management to develop strategies for improving customer satisfaction scores.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
Receptionist
Wags and Wiggles
Rancho Santa Margarita, CA
03.2021 - 09.2022
- Managed appointment scheduling, optimizing daily operations for efficiency.
- Resolved customer problems and complaints.
- Corresponded with clients through email or telephone.
- Maintained organized filing systems, enhancing document retrieval processes.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Server
Cinepolis
Rancho Santa Margarita, CA
03.2019 - 10.2019
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed cash register operations, ensuring accurate financial transactions and reporting.
- Trained new servers on menu items, service protocols, and company standards.
Education
High School Diploma -
Mission Viejo High School
Mission Viejo, CASkills
- Medication administration
- Surgical assistance
- Surgical procedures and support
- Vaccine administration
- Medical history collection
- General anesthesia monitoring
- Surgical preparation
- Nail trimming
- Euthanasia procedures
- Medical record-keeping
- Patient monitoring
Timeline
Veterinary Technician
Ortega Animal Care Center
08.2024 - Current
Receptionist
Bark Collective
02.2024 - 07.2024
Shift Manager
Texas Doghouse
10.2022 - 12.2023
Receptionist
Wags and Wiggles
03.2021 - 09.2022
Server
Cinepolis
03.2019 - 10.2019
High School Diploma -
Mission Viejo High School