Trinity Pietrobon
Toronto
Summary
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Seasonal Hostess
The Pint Public House
04.2024 - 06.2025
- Resolved guest inquiries and concerns promptly, contributing to positive dining experiences and repeat business.
- Monitored dining area for cleanliness and organization, upholding health and safety regulations consistently.
- Assisted in special event planning by organizing seating arrangements to accommodate large groups effectively.
- Provided feedback to management on service improvements based on guest interactions and observations.
Sales and Recruitment Intern
TXT Management
11.2024 - 01.2025
- Collaborated with hiring managers to refine job descriptions and align expectations
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings across multiple platforms to attract diverse talent pools
- Collaborated with hiring managers to develop accurate job descriptions and requirements for open positions.
Seasonal Hostess
The Stone Lion
05.2024 - 09.2024
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Managed reservations and waitlists using restaurant management software for optimal guest experience.
- Coordinated with kitchen and serving staff to streamline service during peak hours, enhancing operational efficiency.
- Trained new host staff on procedures, fostering team cohesion and maintaining high service standards.
Seasonal Food and Beverage Server
Royal Canadian Yacht Club
05.2023 - 08.2024
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Assisted in food preparation and presentation, ensuring timely service delivery.
- Managed dining area cleanliness and organization, creating welcoming environment for guests.
- Collaborated with kitchen staff to coordinate order fulfillment and minimize wait times.
Retail Cashier
Loblaws
09.2020 - 06.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Managed cash handling procedures, ensuring compliance with company policies and security protocols.
- Collaborated with team members to maintain organized checkout area and optimize workflow during peak hours.
Inventory Assistant
Axios Research
05.2022 - 05.2022
- Managed inventory tracking using advanced software systems to ensure accuracy and efficiency.
- Conducted regular audits of inventory data, identifying discrepancies and implementing corrective actions.
Swim Instructor
Jack of Sports
09.2021 - 09.2021
- Instruct individuals in basic swimming techniques and water safety principles.
- Assist in creating engaging lesson plans tailored to varying skill levels.
- Monitor student progress and provide constructive feedback for improvement.
- Maintain a safe and clean pool environment, adhering to health regulations.
Education
Bachelor of Arts - Media Information And Technology
University of Western Ontario
London, Ontario10-2026
Skills
- Customer service
- Reservation management
- Operational efficiency
- Guest relations
- Communication skills
- Time management
- Customer service expertise
Certification
Smart Serve Certification
Smart Serve Ontario, March 2023 – March 2028
Timeline
Sales and Recruitment Intern
TXT Management
11.2024 - 01.2025
Seasonal Hostess
The Stone Lion
05.2024 - 09.2024
Seasonal Hostess
The Pint Public House
04.2024 - 06.2025
Seasonal Food and Beverage Server
Royal Canadian Yacht Club
05.2023 - 08.2024
Inventory Assistant
Axios Research
05.2022 - 05.2022
Swim Instructor
Jack of Sports
09.2021 - 09.2021
Retail Cashier
Loblaws
09.2020 - 06.2023
Bachelor of Arts - Media Information And Technology
University of Western Ontario