Trinity Lofters
Surrey,BC
Summary
Resourceful and experienced proffesional offering expertise in customer service, accounting, coordination, retail and hospitality. Detail-oriented team player with strong organizational skills. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Front Desk Receptionist
Arbourside Court
07.2021 - 07.2022
- Handled Resident queries or concerns independently with good judgement and critical thinking skills.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
- Supported Recreation Team overseeing the weekly Bingo games: collected cards and tickets from players and verified amounts won or lost.
- Assisting the dining staff and housekeeping staff as needed.
Reception
Pacific Carlton Seniors Residence Society
06.2020 - 10.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Sorted and delivered mail, packages, and messages to the appropriate residents without delay.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
- Worked flexible schedule and extra shifts to meet business needs.
- Acting as the first responder for vulnerable residents.
- Performed security checks to maintain the safety of the Residents.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
- Collected room deposits, fees, and payments.
- Resolved Resident queries and complaints.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided personal care as needed. (Bathing, assistance with getting dressed, assistance with walking, etc.)
- Assisted with Dining staff as needed.
Cashier
Maple Ridge Liquor Store
04.2020 - 06.2020
- Performed cash, card and check transactions to complete customer purchases.
- Lifted up to 50 pounds at once and used a cart to move heavier loads.
- Tallied cash drawer at beginning and end of each work shift.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
- Upsold additional products and services to customers, increasing revenue.
- Checked personal identifications during alcohol and tobacco sales.
Sales Associate
Hudson's Bay
11.2018 - 02.2020
- Recorded accurate and efficient records in the HBC database.
- Attended daily sales meetings and monthly sales trainings.
- Trained new employees on customer service, money handling and organizing strategies.
- Organized racks, shelves, and change rooms to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stayed current on company offerings and industry trends.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Specialized in the Men's Wear department
Convenience Store Clerk
Little Short Stop
04.2018 - 04.2019
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Operated POS systems to accurately process customer purchases.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Complied with company guidance, provincial, and federal laws to control sales of tobacco and lottery products.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
Team Member
Chuck E Cheese
08.2015 - 12.2017
- Operated register to process payments and collect cash payment for order totals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures for vulnerable patrons, I.E children and seniors.
- Frequently inspected production area to verify proper equipment operation (Rides, Arcade Games, Slide, etc).
- Game Room Attendant - ensuring safe practices and fun.
- Kid Check Attendant - acting as security of the facility. Ensuring children are safe and leaving with whom they arrived.
- Party Host - Coordinating and overseeing events. Performing as Chuck E Cheese at times.
- Cashier and Cast Member - Maintaining the facility and assisting fellow staff where needed and ensuring Patrons are looked after.
- Provided customers with information about availability and pricing for events.
Hostess/Server
St. Louis Bar And Grill
01.2016 - 10.2017
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took initial drink orders and relayed information to wait or bar staff.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Answered customer questions about hours, seating, and menu information.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
- Assisted wait staff with serving their assigned tables.
- Gained experience and knowledge of both the front and back end of the Restaurant's operations.
Education
Bachelor of Arts - Business Administration
Douglas College
New Westminster, BC07.2026
Skills
- Setting Reservations
- Conflict and Complaint Resolution
- Guest Experience Management
- Sensitive Information Handling
- POS Systems
- Payment Collection
- Return and Exchange Processing
- Coupon Redemption
- Cash Drawer Management
- Hospitality Service Expertise
- Front- and Back-Of-House Coordination
Certification
- Serving it Right
- Selling it Right
Timeline
Front Desk Receptionist
Arbourside Court
07.2021 - 07.2022
Reception
Pacific Carlton Seniors Residence Society
06.2020 - 10.2021
Cashier
Maple Ridge Liquor Store
04.2020 - 06.2020
Sales Associate
Hudson's Bay
11.2018 - 02.2020
Convenience Store Clerk
Little Short Stop
04.2018 - 04.2019
Hostess/Server
St. Louis Bar And Grill
01.2016 - 10.2017
Team Member
Chuck E Cheese
08.2015 - 12.2017
Bachelor of Arts - Business Administration
Douglas College
Similar Profiles
Bridget LeisureBridget Leisure
Resident Service Coordinator at Carriage Court of Washington Court HouseResident Service Coordinator at Carriage Court of Washington Court House
Ana Patricia LopezAna Patricia Lopez
Office Assistant III at District Court Probation & Community Court ServiceOffice Assistant III at District Court Probation & Community Court Service
Vivek SharmaVivek Sharma
Advocate at Punjab & Haryana High Court and District & Sessions CourtAdvocate at Punjab & Haryana High Court and District & Sessions Court