Trinity Hailu
Ottawa
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Customer Service And Sales Associate
Staples Canada
01.2022 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Collect payments and provide accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Train newer employees in different sectors of the store, including cash, aisles and print.
Volunteer
Ottawa Tegaru Youth
01.2021 - Current
- Promoting world problems on our social media account
- In charge of homework club which includes helping young kids with education-related problems
- Assisted students in finding useful study methods to enhance academic performance unique to the student in math
- Prepared students for tests, exams and advanced course lessons
- Read class materials and topics to prepare for tutoring sessions
Patient Service Associate (Co-op)
Precision Medical Centre
02.2023 - 06.2023
- Managed patient inquiries and resolved issues efficiently to enhance service quality.
- Coordinated appointment scheduling and maintained accurate patient records using electronic health systems.
- Trained junior associates on customer service best practices, fostering a collaborative environment focused on care excellence.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
Tutor
Mother Teresa High School
01.2022 - 01.2023
- Developed tailored lesson plans to meet diverse student learning needs.
- Facilitated interactive sessions that enhanced student engagement and comprehension.
- Assessed student progress and provided constructive feedback to promote improvement.
- Collaborated with faculty to align tutoring strategies with curriculum objectives.
Education
Bachelor of Science - Biomedical Sciences
UNIVERSITY OF OTTAWA
11.2025
High School Diploma - undefined
ST. MOTHER TERESA HIGH SCHOOL
01.2024
Skills
- Customer service
- Payment processing
- Product knowledge
- Issue resolution
- Appointment scheduling
- Electronic health records
- Communication skills
- Team training
- Organizational skills
- Tutoring techniques
- Excellent people skills
LANGUAGES
English: Fluent
Native or Bilingual
French: Fluent
Professional Working
Timeline
Patient Service Associate (Co-op)
Precision Medical Centre
02.2023 - 06.2023
Customer Service And Sales Associate
Staples Canada
01.2022 - Current
Tutor
Mother Teresa High School
01.2022 - 01.2023
Volunteer
Ottawa Tegaru Youth
01.2021 - Current
High School Diploma - undefined
ST. MOTHER TERESA HIGH SCHOOL
Bachelor of Science - Biomedical Sciences
UNIVERSITY OF OTTAWA