Trinity Graham
Rancho Cucamonga
Summary
Offering strong foundation in customer relations and communication, well-suited to thrive in sales environment and eager to grow and develop within industry. Brings mindset ready to learn sales strategies and best practices, producing valuable insights and results. Ready to use and develop skills in negotiation and relationship management in Sales representative role. Knowledgeable Sales person with background in driving sales growth and enhancing customer relationships. Proven track record in meeting sales targets and contributing to team success. Demonstrated ability in using persuasive communication and negotiation skills to close deals effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Specialist
Carpets by Duaner
05.2022 - Current
- Residential Flooring Sales Specialists dedicated in helping customers achieve their flooring goals
- Product knowledge in the most up to date products and technology in the industry along with most up to date general pricing
- Writing up accurate quotes by receiving measurements from an estimator
- Working closely with customers through all forms of communications
- Highest earnings residential sales representative on my team
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided first-rate service to all customers and potential customers.
- Recorded accurate and efficient records in customer database.
- Maintained current knowledge of evolving changes in marketplace.
Bank Teller I
Provident Savings Bank
02.2022 - Current
- Assist customers with deposits or withdrawals ranging in size, counting and processing ATM deposits (cash and checks), assisting with safe deposit box management, assisting customers over the phone, communications through Microsoft Word, using multi-line telephones, keeping up to date with banking terms and regulations
- Process money orders and cashiers checks, as well as loan payments; Ensure proper Identification of all customers are received before disclosing sensitive information
- Responsible for maintaining proper cash control as well as protection of confidential financial information and protection of all financial data relating to bank operations and its customers
- Retaining knowledge of all federal and state banking regulations
- Maintain and ensure that approved cash drawer limits are adhered to as outlined in the cash control procedure, and maintain proper records of all transactions; balancing of cash drawer on a daily basis in a timely manner
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
Barista
Starbucks
02.2019 - Current
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages
- Cleaning and sanitising work areas, utensils and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Ordering, receiving and distributing stock supplies
- Receiving and processing customer payments
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Shift Leader/Cashier
Vai foodworks
04.2017 - 12.2018
- Run cash register, make food, make orders for customers, clean counters and kitchen appliances, train employees, set up kitchen before opening, keeping inventory of food items, counting money at end of day, counting number of orders at end of day and recording it, cleaning up and putting food away at end of day
Customer Service Associate
Walgreens Retail Store and Pharmacy
04.2017 - 07.2018
- Count large sums of money, resolve customer issues or concerns, assemble photo department merchandise for customers, keeping sales floor neat and clean, stocking shelves, creating signage on computer for sales floor, calling back customers about items in stock or photo department concerns, training new employees, and working as a team with coworkers to complete tasks
Education
High school or equivalent -
Chino, CASkills
- Barista Experience
- POS
- Cash Handling
- Food Handling
- Shift Management
- Google Docs
- Microsoft Powerpoint
- Upselling
- Customer support
- Office Management
- Microsoft Word
- Sales
- Communication skills
- Banking
Certification
- Certified Food Worker for San Bernardino County, 09/01/17, 09/01/20, Eligible to handle and serve food in any food establishment in the county of San Bernardino.
- Food Handler Certification
- Non-CDL Class C Driver's License, Driver's License
Timeline
Sales Specialist
Carpets by Duaner
05.2022 - Current
Bank Teller I
Provident Savings Bank
02.2022 - Current
Barista
Starbucks
02.2019 - Current
Shift Leader/Cashier
Vai foodworks
04.2017 - 12.2018
Customer Service Associate
Walgreens Retail Store and Pharmacy
04.2017 - 07.2018
High school or equivalent -
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