Trinity Ferguson
Welland ,ON
Summary
Driven Dental Receptionist and Treatment Coordinator with a passion for delivering exceptional patient experiences.
Decisive leader and creative problem solver with many years of administration and management experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Treatment Coordinator/Lead Receptionist
Lincoln Dental Care
Welland, Ontario
01.2024 - Current
- Efficiently organize and oversee dental appointments and cleaning schedules through utilization of appointment software, serving as the main point of contact for inquiries.
- Provide exceptional customer service consistently to create a welcoming environment for patients.
- Responsible for maintaining accurate and current patient records including insurance details, medical histories, and x-ray findings.
- Facilitate collaborative discussions among healthcare teams to develop and implement treatment plans.
- Assist patients in comprehending a wide range of treatment choices by educating them and offering resources.
- Manage payment coordination with insurance companies and provided dental benefit information to patients.
Hygiene Coordinator/Dental Receptionist
Pavilion Dentistry
St. Catharine's, ON
05.2022 - 01.2024
- Collaborated with a diverse range of health care professionals, including Physicians, Specialists, Dentists, and Surgeons to optimize patient care.
- Demonstrated exceptional skills in efficiently handling high-volume telephone calls, e-mails, faxes, and front-desk reception.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Managed appointments, pre-authorizations, payment collection and other administrative tasks to streamline workflow.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider and medical codes for procedures and services provided.
Operations Manager
LA Fitness
Niagara Falls, ON
02.2021 - 05.2022
- Hired, trained and supervised multiple departments of Operations; reporting as direct manager to as many as twenty staff members (Reception, Kids Club, Janitorial)
- Provided excellent customer service to all local and corporate customers; resolving all requests for urgent and non-urgent phone calls, complaints and public inquiries.
- Conducted safety and health programs, enforcing compliance with occupational health and safety regulations during COVID-19.
- Managed over 3000 payable and receivable accounts while generating revenue
- Directed work orders, inventory, payroll, supplied budgets and communicated with vendors.
Sales Associate
Kate Spade
Niagara-on-the-Lake, ON
03.2020 - 03.2021
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Applied strong problem-solving and interpersonal skills to resolve conflicts.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Fitness Counselor
Al Palladini Community Centre
Vaughan, ON
12.2018 - 04.2019
- Used best-practice methodologies and programs, supporting community initiatives and research.
- Conducted initial assessment of client physique, BMI and health history.
- Taught one-on-one and group fitness classes.
- Created and wrote workouts using functional movements designed to target muscle groups, increase cardiovascular strength, and accommodate fitness levels.
Administrative Receptionist
Profit Warrior Inc
St. Catharine's, ON
06.2011 - 09.2016
- Greeted incoming guests and directed individuals to correct meeting spaces.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Coordinated office cleaning and lobby organization for office and meeting areas.
- Developed and maintained hardcopy and digital filing systems.
Education
Fitness And Health Promotion - Health Sciences
Humber College
Toronto, ONSkills
- 10 Years experience within Operations & Administration Management
- Experience training and managing Receptionists
- Excellent verbal and written communicator, with a strong talent for creating positive relationships within the community
- Crisis communication expertise/ Complex Problem Solving
- Knowledge of Microsoft Office programs and other virtual platforms
- Records and Database Management
Certification
- First Aid, CPR A +AED Certified
- Certified Fitness Instructor Specialist
Accomplishments
- Humber College Varsity Volleyball team
- Recipient of the prestigious Humber Hawk Heart award; for dedication and perseverance
- Volunteer Junior Girls Assistant Volleyball Coach (Laura Secord Secondary School)
Timeline
Treatment Coordinator/Lead Receptionist
Lincoln Dental Care
01.2024 - Current
Hygiene Coordinator/Dental Receptionist
Pavilion Dentistry
05.2022 - 01.2024
Operations Manager
LA Fitness
02.2021 - 05.2022
Sales Associate
Kate Spade
03.2020 - 03.2021
Fitness Counselor
Al Palladini Community Centre
12.2018 - 04.2019
Administrative Receptionist
Profit Warrior Inc
06.2011 - 09.2016
Fitness And Health Promotion - Health Sciences
Humber College
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