TRINITY COLEMAN
Windsor
Summary
Dynamic customer service professional with proven expertise in order processing and inventory management at Montessori Services Catalog. Adept at enhancing customer satisfaction through effective communication and tailored solutions. Recognized for driving sales opportunities and fostering teamwork, while consistently delivering results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Cashier
Machado Burger
Windsor, CA
04.2025 - 10.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring consistency in daily reconciliations.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Facilitated timely service of food and beverages to customers.
Montessori Services Catalog
Santa Rosa, California
09.2024 - 01.2025
- Consulted with customers regarding needs and addressed concerns.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Collaborated with other departments to ensure timely delivery of customer orders.
- Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
- Monitored inventory levels to ensure availability of items for ordering.
- Identified customer needs by asking questions and advising on best solutions.
- Assisted customers with returns, refunds, cancellations.
- Created detailed purchase orders according to customer requirements.
Customer Service Sales Representative
Vans
Santa Rosa, California
10.2023 - 01.2024
- Operated register, handled cash and processed credit card transactions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Compiled reports on overall customer satisfaction.
Camp Counselor in Training
YMCA of Sonoma County
Santa Rosa, California
06.2020 - 08.2022
- Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.
- Oversaw design, construction and upkeep of recreation facilities and areas.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Instructed campers on proper safety protocols while participating in recreational activities.
Education
High School Diploma -
PINER HIGH SCHOOL
Santa Rosa, CA06-2022
Skills
- Customer service
- Order processing
- Inventory management
- Product knowledge
- Purchase order creation
- Sales support
- Teamwork
- Self motivation
References
References available upon request.
Education and Training
other
Timeline
Cashier
Machado Burger
04.2025 - 10.2025
Montessori Services Catalog
09.2024 - 01.2025
Customer Service Sales Representative
Vans
10.2023 - 01.2024
Camp Counselor in Training
YMCA of Sonoma County
06.2020 - 08.2022
High School Diploma -
PINER HIGH SCHOOL