Trinity Clarke
Hamilton,ON
Summary
Versatile high energy professional with a strong background in sales and customer service based roles. With experience in team based environments. Specializing in project management, strategic planning and effective business solutions. Known for leveraging analytical thinking and skill set to solve and deliver high impact solutions and optimize productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Driven Brands
Hamilton, Ontario
01.2022 - Current
- Prepared and delivered appropriate presentations on products and services.
- Assisted in scheduling, rescheduling, and canceling appointments for Customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Offered training and support to keep team members motivated and working toward objectives.
- Trained and shadowed new employees.
Team Leader
Concentrix
Hamilton, Ontario
03.2018 - 02.2022
- Promoted to leadership position in recognition of strong work ethic and providing exceptional customer service.
- .Organized monthly employee productivity initiatives to further optimize work efficiency.
- Tracked performance metrics and KPIs.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Devised innovative training and development programs to enhance team skills and knowledge to build and maintain long-term digital connections with customers.
- Developed strong relationships with customers by providing personalized assistance and support.
Retirement Home Screener
Heratige Place
Burlington, Ontario
04.2020 - 09.2020
- Monitored patient flow within the facility while enforcing social distancing rules.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Collaborated with the team to plan, or implement programs designed to improve the overall health of the residents.
- Managed household errands and other essential duties.
- Assisted with customer requests and answered questions to improve satisfaction.
- One-on-one connection with residents initiating various activities to help them stay active and social.
Education
Associate's Degree - Office Adminstration-Executive
Mohawk College of Applied Arts And Technology
Hamilton, ONSkills
- Lead prospecting
- Analytic thinking
- Database management
- Staff training
- Time management
- Technological literacy
- Dependability
- Service-oriented
- Communication and empathy
- Adaptability
Certification
- Ontario Training Network- Customer service workshop
- Typing speed certification
- Safecheck workplace safety customer service certificate
References
References available upon request.
Timeline
Sales Representative
Driven Brands
01.2022 - Current
Retirement Home Screener
Heratige Place
04.2020 - 09.2020
Team Leader
Concentrix
03.2018 - 02.2022
- Ontario Training Network- Customer service workshop
- Typing speed certification
- Safecheck workplace safety customer service certificate
Associate's Degree - Office Adminstration-Executive
Mohawk College of Applied Arts And Technology
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