Summary
Overview
Work History
Education
Skills
Timeline
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Trinitie Newman

Rosamond

Summary

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Overview

6
6
years of professional experience

Work History

Facilities Manager

The Arena
Lancaster
02.2025 - Current
  • Scheduled preventative maintenance visits from outside vendors for specialized services such as elevator and escalator inspection or fire alarm system testing.
  • Ensured that all facilities are kept clean by scheduling regular cleaning services according to industry standards.
  • Tracked inventory levels of supplies used in daily operations.
  • Provided support in the planning of special events held at the facility.
  • Monitored facility operations to ensure adherence to safety regulations and compliance with applicable laws.
  • Responded promptly to tenant requests for service or repair work within established timeframes.
  • Led continuous improvement initiatives for procedures and operations.

Head Cashier

Lowes Home Improvement Stores
Lancaster
02.2022 - Current
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Participated in annual inventory audits to verify stock counts against physical inventories.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Verified employee timecards for accuracy and completeness prior to submitting payroll information.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Developed creative solutions for reducing costs associated with managing the cashier staff.
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.

Salon Receptionist

GEM Salon
Lancaster
02.2019 - 09.2023
  • Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
  • Developed an understanding of salon policies and procedures to ensure compliance with regulations.
  • Scheduled appointments using salon software system.
  • Provided information about services, products and prices to customers.
  • Greeted customers, answered phone calls and responded to emails in a timely manner.
  • Collaborated with team members to ensure high standards of customer service were met consistently.
  • Responsible for opening and closing the reception area each day according to set guidelines.
  • Updated client profiles regularly in order to maintain accurate records.
  • Assisted stylists with client check-in and check-out procedures when needed.
  • Organized special events for the salon including promotional activities, product launches or special discounts.
  • Maintained up-to-date records of customer visits and purchases.
  • Greeted customers and provided exceptional customer service.
  • Managed the front desk area by ensuring that it was always neat and presentable.
  • Resolved customer complaints in a professional manner while maintaining composure under pressure.

Education

Cosmetology License - Cosmetology

Flair Beauty College
Santa Clarita, CA
12-2018

Skills

  • Preventative maintenance
  • Regulatory compliance
  • Vendor management
  • Inventory management
  • Facility operations
  • Customer service
  • Event planning
  • Team leadership
  • Conflict resolution
  • Time management
  • Schedule coordination
  • Employee hiring
  • Performance assessments
  • Planning and scheduling
  • Employee supervision and task delegation
  • Leadership and supervision

Timeline

Facilities Manager

The Arena
02.2025 - Current

Head Cashier

Lowes Home Improvement Stores
02.2022 - Current

Salon Receptionist

GEM Salon
02.2019 - 09.2023

Cosmetology License - Cosmetology

Flair Beauty College

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Trinitie Newman