Triniti Gwaan
Secondary School Student
Brampton,ON
Work Preference
Summary
Motivated, passionate and creative Grade 11 student seeking employment in a friendly and productive environment. Excited to bring strong communication skills, teamwork, collaboration, creativity, and excellent customer service to create a welcoming experience.
Overview
3
3
Languages
3
3
years of professional experience
2
2
years of post-secondary education
3
3
Certificates
Work History
Volunteer
TIFF
Toronto, Ontario
04.2026 - Current
- Assisted with 2 special events and programs to support smooth and engaging guest experiences.
- Operated, cleaned, and prepared VR headsets for guests, including assisting visitors with putting on and using the equipment.
- Managed microphones during director Q&A events, ensuring speakers and audience members could be heard clearly.
- Collaborated with fellow volunteers to complete tasks efficiently and maintain a welcoming environment for guests.
Customer Service Representative
TK Travel By Design
Brampton, Ontario
02.2024 - Current
- Resolved approximately 15 customer inquiries over phone and in person per day, contributing to increased customer satisfaction.
- Developed customer engagement strategies through advertising and social media management.
- Trained new representatives on customer service protocols, ensuring consistent service quality.
- Grew customer engagement through creative advertising and social media management.
Education
High School Diploma -
Cardinal Leger SS
Brampton, ON 09.2024 - Current
Skills
Teamwork and collaboration
Problem-solving
Flexible schedule
Customer service
Foreign language proficiency
Social media management
Extracurricular activities
BSA - Black Student Alliance
French Club
SHSM - Specialist High Skills Major
French Immersion
Dance Team
Stomp & Shake Team
Certification
St. John's Ambulance First Aid Certification
Accomplishments
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Telephone Service - Professionally processed 15+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Spanish
Intermediate (B1)
Interests
Photography & Cinematography
Fashion & Visual Design
Film & Screenwriting
Baking & Culinary Arts
Arts & Creative Design
Timeline
Volunteer
TIFF
04.2026 - Current
SafeCheck Canadian Food Safety Certification
04-2026
WHMIS Workplace Safety Certification
01-2026
St. John's Ambulance First Aid Certification
02-2025
High School Diploma -
Cardinal Leger SS
09.2024 - Current
Customer Service Representative
TK Travel By Design
02.2024 - Current