Trinique Shupe
Calgary,AB
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 5 years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Coordinator
Calgary Curling Club
08.2023 - Current
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
Bar Manager
Calgary Curling Club
08.2023 - Current
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Updated daily transaction records to assist with payroll and billing administration.
- Prepared and submitted payroll taxes.
Office Coordinator
Massage Heights
01.2022 - 07.2023
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Conducted thorough insurance verifications for accurate billing and reduced claim denials.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Expedited claims processing by submitting accurate documentation on a timely basis for optimal reimbursement rates.
- Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Completed bi-weekly payroll for 25 employees.
General Manager
Cibo Centre St.
03.2020 - 01.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and implemented strategies to increase sales and profitability.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
Receptionist
Kia Motors
04.2018 - 01.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Waitress
Bonterra Trattoria
02.2015 - 03.2019
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Office Professional
SAIT
Calgary, AB01.2018
High School Diploma -
Bowness High School
Calgary, ABSkills
- Staff Management
- Office Administration
- Contract Coordination
- Customer Service
- Scheduling
- Organizational skills
- Problem solving
- Multitasking abilities
- Time management
- Conflict resolution
- Event coordination
- Microsoft Office proficiency
Languages
English
Native or Bilingual
Certification
CPR & First AID
NVCI - Nonviolent Crisis Intervention
ASIST - Applied Suicide Intervention Training
Certified Competition Curling Coach
Timeline
Office Coordinator
Calgary Curling Club
08.2023 - Current
Bar Manager
Calgary Curling Club
08.2023 - Current
Office Coordinator
Massage Heights
01.2022 - 07.2023
General Manager
Cibo Centre St.
03.2020 - 01.2022
Receptionist
Kia Motors
04.2018 - 01.2020
Waitress
Bonterra Trattoria
02.2015 - 03.2019
Office Professional
SAIT
High School Diploma -
Bowness High School
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