TERINA LOPEZ
Bakersfield,CA
Summary
Professional with strong background in training and development, prepared to drive impactful learning initiatives. Expertise in designing and implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for delivering results, enhancing employee performance, and ensuring consistent growth through strategic training solutions. Equipped with excellent communication, leadership, and problem-solving skills, making reliable and adaptable asset to any organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Health Information Technology Training Manager
Clinica Sierra Vista
01.2015 - Current
- Lead and support a team of training specialists providing Epic education and operational support to clinical and administrative staff across multiple clinic locations.
- Create and maintain workflow-based training materials including tipsheets, job aids, and quick guides to support consistent Epic use and reduce variation across sites.
- Partner closely with clinic leadership, operations, and IT stakeholders to align training content with real-world workflows, performance expectations, and clinic readiness needs.
- Built a practical, role-based Epic training plan that supported staff confidence, workflow consistency, and smooth adoption through go-live and stabilization.
- Kept leaders informed and aligned through clear communication, readiness updates, and targeted reporting on training progress, risks, and support needs.
- Partnered closely with business line leaders, project stakeholders, and Epic analysts to align best practices, troubleshoot issues, and strengthen end-user confidence and workflow adoption.
- Support Epic EMR implementation efforts by coordinating training readiness, supporting go-live planning, and providing at-the-elbow support during go-live and stabilization periods.
- Serve as a liaison between frontline teams, operational leaders, and Epic stakeholders to ensure clear communication, timely issue escalation, and effective resolution.
- Analyze workflow gaps and performance barriers, recommending improvements and adjusting training strategies to strengthen adoption and efficiency.
- Design and execute onboarding and reinforcement training strategies to maintain competency, improve confidence, and support operational continuity.
- Support staff development by identifying training needs, coaching for improvement, and aligning training plans with clinic priorities and staffing realities.
CAMA / HCIS Instructor
San Joaquin Valley College
01.2011 - 01.2013
- Delivered instruction in medical billing, coding, healthcare compliance, and medical office operations.
- Developed curriculum, evaluated performance, and ensured students achieved competency and job readiness.
- Provided mentoring and individualized coaching to support learning success and professional development.
- Collaborated with faculty and administration to maintain program standards and instructional quality.
Education
Associate of Arts - Business & Digital Arts
Bakersfield College
BakersfieldSkills
- Epic Applications & Tools: Ambulatory, Cadence, Prelude, MyChart Wisdom, Resolute, Haiku/Canto
- Epic Ancillary applications: Nuance Dragon and DAX, Up-to-Date
- Implementation and Optimization Support
- Training readiness
- Go-live support
- Workflow alignment
- LMS Understanding of Moodle and MedTrainer
- Knowledgeable with Canva, Camtasia, Scribe, and SnagIt
- Adobe PDF, Lightroom, Photoshop, Illustrator
- Microsoft Products: Sharepoint, OneNote, Teams, PowerPoint, and Office
- Custom Curriculum Development
- End-User Support
- Issue Troubleshooting
- Change Adoption
- Performance Support and Standardization
- Staff Development
- New employee training
- Coaching and mentoring
- ILT, Asynchronous E-Learning, Hybrid and Remote Training Deliveries
Websites
Certification
Epic Ambulatory Principal Trainer
Timeline
Health Information Technology Training Manager
Clinica Sierra Vista
01.2015 - Current
CAMA / HCIS Instructor
San Joaquin Valley College
01.2011 - 01.2013
Associate of Arts - Business & Digital Arts
Bakersfield College
Board Member for Kern Astronomical Society
Serve as a board member supporting community education and outreach initiatives. Collaborate with leadership to plan events, communicate updates to members, and promote engagement through organized, accessible information and resources.