Trinidad Madrigal
Aliso Viejo,CA
Summary
A seasoned hospitality professional with a passion for mixology and service excellence, adept at crafting unforgettable experiences for patrons. As a craft bartender, lead server, and associate manager, Seamlessly blends creative cocktail craftsmanship with meticulous attention to detail in customer care. With a proven track record of fostering a culture of excellence, I thrive in fast-paced environments where innovation and precision are paramount. Committed to elevating every aspect of the guest experience, I consistently strive to exceed expectations and uphold the highest standards of hospitality.
Overview
7
7
years of professional experience
Work History
Bartender/Server
Bandera
01.2024 - 05.2024
- Provided personalized customer service aligned with corporate standards
- Offered tailored recommendations to enhance guest experience and drive sales
- Maintained high standards of product quality and service, resulting in positive guest feedback
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Contributed to a positive work environment through effective teamwork and communication with colleagues
Lead Server / Associate Manager / Bartender
ARC Food & Libations
03.2021 - 01.2024
- Consistently leading the restaurant in gross, alcohol, and food sales
- Managing floor and team member operations
- Ensuring the quality and consistency of both staff and product with the primary objective being guest satisfaction
- Based on exceptional feedback from clients, peers, and management the normal time commitment was waived for promotion
Server / Bartender
South of Nicks - Laguna Beach, California
10.2018 - 03.2021
- Ensure clients receive customer experience in line with corporate expectations
- Present recommendations based on each client's unique personal preference
- Consistently conduct quality control and ensure expectations are being exceeded throughout the client's experience
- Received recognition at both local and corporate levels in addition to the most positive Yelp reviews in the firm
Lead Firefighter / Crew Chief / Engineer
United States Marine Corps Reserve
10.2017 - 10.2023
- Promoted to Logistics manager - oversee all day-to-day operations and dissemination of information from commanding non-commissioned officers
- Team leader on several exercises and tasks designed to ensure unit's abilities and critical response times
- Coordinated, trained, and implemented safety tactics, policy, and procedures to ensure successful execution under stressful situations involving human life and government assets
- Promoted positive work culture within the team by recognizing individual achievements and fostering camaraderie among peers
Education
Bachelor of Science - Business Administration
Grand Canyon University
National Firefighter Accreditations - Fire Fighting
Government College, Louis F. Garland (DoD) Fire Academy
San Angelo, TX01.2018
Skills
- Team leadership
- Creative problem solving
- Customer service
- Managing and reaching sales goals
- New business development
- Highly reliable
- Liquor, beer, and wine knowledge
- Suggestive Selling
Timeline
Bartender/Server
Bandera
01.2024 - 05.2024
Lead Server / Associate Manager / Bartender
ARC Food & Libations
03.2021 - 01.2024
Server / Bartender
South of Nicks - Laguna Beach, California
10.2018 - 03.2021
Lead Firefighter / Crew Chief / Engineer
United States Marine Corps Reserve
10.2017 - 10.2023
Bachelor of Science - Business Administration
Grand Canyon University
National Firefighter Accreditations - Fire Fighting
Government College, Louis F. Garland (DoD) Fire Academy
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