Trinh Vu
North York,ON
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
3
3
years of professional experience
Work History
Team Leader
Chatime
09.2021 - Current
- Provide direction to team while in bar, including providing training and feedback
- Onboarding new hires and conducting interviews
- Oversee inventory ordering and maintaining close contact with Store Manager
- Craft beverages, prepare toppings, and package food for customers
- Operate Point of Sales (POS) computer and safely handle cash
- Interact with customers in positive and friendly manner, and use effective problem solving to resolve customer concerns
- Maintain inventory by replenishing products and supplies when needed
- Ensure consistently clean and well-maintained store, including all front and back areas
- Adhere to cleaning procedures and operating checklists
- Other duties as assigned
Cashier
Harvey's
03.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Diploma - Marketing Management
Mohawk College of Applied Arts And Technology
Hamilton, ON09.2021
Skills
- Communication
- Teamwork and Collaboration
- Complex Problem-Solving
- Attention to Detail
- Strategic Planning
- Cash Register Operations
- Effective Customer Service
- Analytical Thinking
- Staff Training
- Service Level Agreements
- Social Media Platforms
- Complex Product Knowledge
Timeline
Team Leader
Chatime
09.2021 - Current
Cashier
Harvey's
03.2021 - 08.2021
Diploma - Marketing Management
Mohawk College of Applied Arts And Technology
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