Emily Nguyen
Customer Service
Vancouver,BC
Summary
Highly motivated, and energetic with years of experience in planning, organizing, and customer services in different fields seeking opportunities to develop coordination and management skills. Fluent in verbal and written English and Vietnamese. Technical proficiency includes MS Word, Excel, Power Point, WMS. Excellent communication, presentation and negotiation skills.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Server
Basil Garden Restaurant
Vancouver, BC
09.2019 - 05.2023
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, and delivery bags.
Logistic Coordinator
Global Logistics And Transport Limited Company
Hai Phong, Vietnam
01.2018 - 04.2019
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Weekly reported on going and completed shipments to the manager and the director.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
Education
Post-Baccaleurate Diploma - International Supply Chain Management
Douglas College
New Westminster, BC 05.2019 - 05.2023
Bachelor's Transport Economic - Global Studying And Maritime Affairs
Vietnam Maritime University
Hai Phong, Vietnam 09.2011 - 06.2016
Skills
Multitasker
Timeline
Server
Basil Garden Restaurant
09.2019 - 05.2023
Post-Baccaleurate Diploma - International Supply Chain Management
Douglas College
05.2019 - 05.2023
Logistic Coordinator
Global Logistics And Transport Limited Company
01.2018 - 04.2019
Bachelor's Transport Economic - Global Studying And Maritime Affairs
Vietnam Maritime University
09.2011 - 06.2016
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