Trinh Nguyen
Whitehorse,Yukon
Summary
- Adapt/learn quickly
- Work fast
- Positive attitude
- Honest
- Organized
- Problem solving
- Exceptional communication
- Focusing on goals
- Able to multitasking
Overview
7
7
years of professional experience
Work History
Cook and Front Counter
Black Wolf Bistro - Fly Air North
06.2024 - Current
- Performed basic administrative duties such as inventory management, ordering supplies
- Handled the till and tips at the end of day
- Resolved customer complaints regarding food quality or services provided
- Followed established procedures and requirements for safe food handling, storage and service
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate
- Greeted customers and provided excellent customer service
- Answered customer inquiries regarding products, services, and promotions
Housekeeping Supervisor
BW Gold Rush Inn
01.2021 - 12.2023
- Supported manager in inventory
- Made schedule weekly
- Completed, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Nails Technician
Nails Boutique
11.2017 - 02.2020
- Scheduled appointments
- Established strong client relationships through exceptional customer service and communication skills.
- Answered phone calls
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Baker
Black Walnut Bakery Cafe
01.2018 - 01.2019
- Communicated with customer, and colleagues
- Team-worked and individual-worked
- Prepared dough and batter daily
- Baked pastry goods
- Followed recipes
Prep-cook
Saffron's Restaurant
01.2018 - 01.2019
- Maintained a clean & organized kitchen
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Assisted head chef
- Provided team work
Education
Diploma - Baking And Pastry
FANSHAWE COLLEGE
12.2020
Skills
- Staff Scheduling
- Basic computer skill
- Customer service-focused
- Task assignment
- Training and mentoring
- Workload prioritization
- Quality improvements
- Document Control
- Cleaning and sanitation
Highlights about myself
Love working with numbers
Enthusiastic at work
Enjoy learning new skills
Enjoy chatting with people
Work well under pressure
Timeline
Cook and Front Counter
Black Wolf Bistro - Fly Air North
06.2024 - Current
Housekeeping Supervisor
BW Gold Rush Inn
01.2021 - 12.2023
Baker
Black Walnut Bakery Cafe
01.2018 - 01.2019
Prep-cook
Saffron's Restaurant
01.2018 - 01.2019
Nails Technician
Nails Boutique
11.2017 - 02.2020
Diploma - Baking And Pastry
FANSHAWE COLLEGE