Trinh Nguyen
Whitehorse
Summary
- Adapt/learn quickly
- Honest
- Organized
- Problem solving
- Exceptional communication
- Focusing on goals
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
BW Gold Rush Inn
01.2021 - Current
- Supported manager in inventory
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Baker
Black Walnut Bakery Cafe
01.2018 - 01.2019
- Prepared dough and batter daily
- Baked pastry goods
- Followed recipes
Prep-cook
Saffron's Restaurant
01.2018 - 01.2019
- Maintained a clean & organized kitchen
- Assisted head chef
- Provided team work
Education
Diploma - Baking And Pastry
FANSHAWE COLLEGE
London, ON12.2020
Skills
- Basic computer skill
- Guest Relations
- Customer service-focused
- Task assignment
- Training and mentoring
- Staff Scheduling
- Workload prioritization
- Quality improvements
- Document Control
Availability
5 to 6 days per week
8 to 10 hours per day
Languages
English
Vietnamese
Timeline
Housekeeping Supervisor
BW Gold Rush Inn
01.2021 - Current
Baker
Black Walnut Bakery Cafe
01.2018 - 01.2019
Prep-cook
Saffron's Restaurant
01.2018 - 01.2019
Diploma - Baking And Pastry
FANSHAWE COLLEGE