Trinh Le
Santa Ana
Summary
Experienced technician with strong digital design and customer service skills. Committed to accuracy and efficiency in dental prosthetic manufacturing, ensuring timely order completion while fostering a collaborative team environment.
Overview
9
9
years of professional experience
Work History
Digital Prep and Design Dental Technician
Glidewell Dental Laboratory
Irvine
01.2023 - Current
- Employed CAD/CAM technology to manufacture precise dental prosthetics.
- Implemented workflow improvements to enhance laboratory productivity.
- Worked closely with other technicians to ensure that all orders were completed accurately within time constraints.
- Conducted training sessions for junior technicians on laboratory protocols and best practices.
Receptionist /Restaurant Server
Seafood Cove 2
Westminster
01.2021 - 01.2023
- Welcomed customers warmly to enhance first impressions at Seafood Cove 2.
- Coordinated phone calls and scheduled reservations to ensure smooth dining experiences for guests.
- Maintained cleanliness and organization of reception area to optimize guest experience.
- Provided detailed menu information and daily specials to assist patrons in their dining choices.
- Promptly handled customer complaints to ensure positive experiences for all guests.
- Educated new reception staff on service standards and procedures. on procedures and customer service best practices effectively.
Sale Associate
Pandora
Costa Mesa
01.2018 - 11.2020
- Ensured exceptional customer service through active listening and effective issue resolution.
- Resolved customer inquiries promptly, ensuring a positive shopping experience.
- Managed customer complaints professionally, maintaining high levels of satisfaction.
- Advised customers on jewelry selection to enhance their personal style and satisfaction.
- Processed transactions accurately using point-of-sale system.
- Followed company policies and procedures to promote goals and ensure safety.
Education
Certificate of Technical Studies - Electrical Technician
UEI College
Garden Grove, CA11-2026
High School Diploma -
Westminster High School
Westminster, CA05-2018
Skills
- CAD/CAM technology
- Digital design
- Ability to read blueprints
- Laboratory equipment operation
- Laboratory maintenance
- Attention to detail
- Team collaboration
- Problem-solving abilities
- Microsoft Office proficiency
- Client communication
- Bilingual: English & Vietnamese
- Professionalism
- Problem-solving abilities
Timeline
Digital Prep and Design Dental Technician
Glidewell Dental Laboratory
01.2023 - Current
Receptionist /Restaurant Server
Seafood Cove 2
01.2021 - 01.2023
Sale Associate
Pandora
01.2018 - 11.2020
Certificate of Technical Studies - Electrical Technician
UEI College
High School Diploma -
Westminster High School