Trinda Van de Yssel
Shelburne,Canada
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Active Lives Canada
10.2023 - Current
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Handled phone calls and emails between families and potential clients.
Long Term Care Home Assistant
Dufferin Oaks Long Term Care Home
06.2021 - 04.2023
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Provided emotional support during difficult times, offering empathetic listening skills and a calming presence when needed most.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
Child Caretaker
Families in Shelburne
07.2017 - 08.2021
- Make nutritious snacks and meals for up to 3 children at a time
- Organize and plan age-appropriate lessons involving reading, crafts, music and movement
- Assist children in development of social, communicative and problem-solving skills
- Tutor children with school studies
- Feed infants, as well as change clothes and diapers
Customer Service representative
Pete's Deli
04.2019 - 04.2020
- Developed good relationships with customers, creating a positive atmosphere for them, insuring their return
- Educate customers on special pricing opportunities and company offerings
- Assist upwards of approximately 90 customers each day with food orders, questions/concerns
- De-escalate problematic customer concerns, maintaining a calm, friendly demeanor
- Handle stores inventory
- Open and close store
- Money handling
Education
High School Diploma -
Centre Dufferin District High School
Shelburne, ONSkills
- Computer Skills
- Fast Learner
- Team Collaboration
- Verbal and written communication
- Data Entry
- File and Record Keeping
- Administrative duties
- Schedule and calendar management
- Microsoft Office Suite
- Time Management
Volunteering
Animal Care Attendant
- Tend to horses, cattle, dogs, cats, goats and chickens
- Ensure safety and health of all livestock
- Administer medication, tend to small wounds
- Assist broodmares through birth/ pregnancy
- Feed and water all animals
Timeline
Direct Support Professional
Active Lives Canada
10.2023 - Current
Long Term Care Home Assistant
Dufferin Oaks Long Term Care Home
06.2021 - 04.2023
Customer Service representative
Pete's Deli
04.2019 - 04.2020
Child Caretaker
Families in Shelburne
07.2017 - 08.2021
High School Diploma -
Centre Dufferin District High School
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