Trina Kay Gonzaga
Dubai,Al Rigga
Summary
Knowledgeable Shift Supervisor proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Driven to keep costs under control, employees working hard and customers satisfied. Enthusiastic to inspire staff to consistently deliver high-standard customer service. Experienced leadership professionals with skills. Hardworking shift supervisor with record of success in manufacturing environment. Delivers above expected results with well-organize plans and highly motivated team.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Seventy 7 Seeds Inc.
05.2023 - 06.2024
- The Shift Supervisor is responsible for overseeing the Coffee Bean & Tea Leaf Cafe or restaurants.
Full Time Barista
Seventy 7 Seeds Inc.
12.2021 - 04.2023
- Responsible for delivering total quality experience to our guests by proper station management and strict adherence to SOPS on food and drinks.
Waitress
Burj Food Hub
04.2019 - 02.2021
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Saint Joseph the worker community school
Far-Eastern University - Manila, Philippines
Skills
- Passionate
- Flexible
- Guest oriented
- Customer Service
- Training and Mentoring
- Schedule Oversight
- Quality Assurance Standard
Languages
English
Professional Working
References
- Joenilyn Enriquez, Department Manager/ Grocery, The North West Company, +143133506
- Cathlyn Joy Padagas, Training Store Manager, Coffee Bean and Tea Leaf, Philippines, 09159749219
Training
- Industry Familiarization Tour (Housekeeping, F&B Service, Front Desk and Concierge) Crimson Hotel
- Bread and Pastry Production (National Certificate II)
Timeline
Shift Supervisor
Seventy 7 Seeds Inc.
05.2023 - 06.2024
Full Time Barista
Seventy 7 Seeds Inc.
12.2021 - 04.2023
Waitress
Burj Food Hub
04.2019 - 02.2021
Saint Joseph the worker community school
Far-Eastern University - Manila, Philippines
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