Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trina Velasco

709 River Road

Summary

Dynamic and results-driven professional with extensive experience at FedEx, excelling in package handling and training. Proven ability to enhance operational efficiency through critical thinking and attention to detail. Committed to health and safety compliance, fostering teamwork, and delivering exceptional customer service in fast-paced environments. Reliable and dedicated to achieving company goals.

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with years of experience working in busy fast paced environments.

Overview

7
7
years of professional experience

Work History

Package Handler

FedEx
Tracy, CA
05.2024 - Current
  • Streamlined package sorting and organization to enhance delivery routing efficiency.
  • Managed operation of material handling equipment to optimize package movement within the facility.
  • Facilitated training sessions for new hires on effective package handling techniques and safety protocols.
  • Enhanced package handling efficiency through implementation of effective sorting and organizing techniques.
  • Organized assembly, sealing, and loading of packages into designated trucks.
  • Utilized hand-held scanners and physical logs to ensure precise tracking of item movements.

Package Handler Trainer

UPS
San Ramon, CA
01.2019 - 12.2023
  • Trained package handlers on safety protocols and operational procedures.
  • Conducted performance assessments to identify areas for improvement among trainees.
  • Mentored new hires, fostering a culture of teamwork and collaboration in the workplace.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Strengthened communication skills among team members through targeted group activities and exercises during training sessions.
  • Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Loaded and unloaded items from production line.
  • Proved successful working within tight deadlines and a fast-paced environment.

Customer Service Representative

Safeway
Livermore, CA
08.2022 - 11.2023
  • Resolved customer inquiries efficiently through effective communication and problem-solving skills.
  • Processed transactions accurately, ensuring compliance with company policies and procedures.
  • Assisted in training new team members on customer service best practices and operational workflows.
  • Enhanced customer satisfaction by actively listening and addressing concerns promptly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Liberty High Shcool
Brentwood, CA

Graduate Certificate - Medical Assisting/massage Therapy

Bryman College
CA

Skills

  • Truck loading and unloading
  • Willing to learn
  • Attention to detail
  • Physical strength and stamina
  • Critical thinking
  • Health and safety compliance
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor
  • Scheduling
  • Team development
  • Product sales
  • Customer service
  • Reliability and punctuality
  • Patience and composure
  • Cash register operation
  • Guest services
  • Merchandise restocking
  • Time management
  • Multitasking and organization
  • Reliable and responsible
  • Honest and dependable

Timeline

Package Handler

FedEx
05.2024 - Current

Customer Service Representative

Safeway
08.2022 - 11.2023

Package Handler Trainer

UPS
01.2019 - 12.2023

High School Diploma -

Liberty High Shcool

Graduate Certificate - Medical Assisting/massage Therapy

Bryman College
Trina Velasco