Trina Velasco
709 River Road
Summary
Dynamic and results-driven professional with extensive experience at FedEx, excelling in package handling and training. Proven ability to enhance operational efficiency through critical thinking and attention to detail. Committed to health and safety compliance, fostering teamwork, and delivering exceptional customer service in fast-paced environments. Reliable and dedicated to achieving company goals.
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with years of experience working in busy fast paced environments.
Overview
7
7
years of professional experience
Work History
Package Handler
FedEx
Tracy, CA
05.2024 - Current
- Streamlined package sorting and organization to enhance delivery routing efficiency.
- Managed operation of material handling equipment to optimize package movement within the facility.
- Facilitated training sessions for new hires on effective package handling techniques and safety protocols.
- Enhanced package handling efficiency through implementation of effective sorting and organizing techniques.
- Organized assembly, sealing, and loading of packages into designated trucks.
- Utilized hand-held scanners and physical logs to ensure precise tracking of item movements.
Package Handler Trainer
UPS
San Ramon, CA
01.2019 - 12.2023
- Trained package handlers on safety protocols and operational procedures.
- Conducted performance assessments to identify areas for improvement among trainees.
- Mentored new hires, fostering a culture of teamwork and collaboration in the workplace.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Strengthened communication skills among team members through targeted group activities and exercises during training sessions.
- Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Loaded and unloaded items from production line.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
Safeway
Livermore, CA
08.2022 - 11.2023
- Resolved customer inquiries efficiently through effective communication and problem-solving skills.
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Assisted in training new team members on customer service best practices and operational workflows.
- Enhanced customer satisfaction by actively listening and addressing concerns promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Liberty High Shcool
Brentwood, CAGraduate Certificate - Medical Assisting/massage Therapy
Bryman College
CASkills
- Truck loading and unloading
- Willing to learn
- Attention to detail
- Physical strength and stamina
- Critical thinking
- Health and safety compliance
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Scheduling
- Team development
- Product sales
- Customer service
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Guest services
- Merchandise restocking
- Time management
- Multitasking and organization
- Reliable and responsible
- Honest and dependable
Timeline
Package Handler
FedEx
05.2024 - Current
Customer Service Representative
Safeway
08.2022 - 11.2023
Package Handler Trainer
UPS
01.2019 - 12.2023
High School Diploma -
Liberty High Shcool
Graduate Certificate - Medical Assisting/massage Therapy
Bryman College