Trina Maltman
Lumby,BC
Overview
21
21
years of professional experience
Work History
Manager
Rusty Spur
05.2007 - 04.2019
- Planned marketing initiatives and networking to promote business development.
- Hired and trained new employees.
- Maintained team efficiency by delegating daily activities.
- Developed and maintained relationships with customers and suppliers through communication and respect.
- Reconciled daily sales transactions to balance and log day-to-day finances with Sage.
- Responsible for inventory, pricing, merchandising, and displays.
- Responsible for payroll accounts receivable and payable.
Customer Service Representative
Scotiabank
08.2005 - 05.2006
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Upheld strict financial and security control by keeping funds secure, accurately transferring monies and keeping customer information confidential.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Promoted products or services to each customer to consistently achieve sales targets.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Customer Service Representative
Valley First Credit Union
08.2003 - 09.2004
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Promoted products or services to each customer to consistently achieve sales targets.
- Enthusiastically greeted customers and offered dedicated service during entire transaction.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Ensured customer information and documents were kept confidential.
Head Cashier
Super Valu
07.1998 - 09.2004
- Educated employees on all job tasks, including register use, merchandising and customer service.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
Business Administration Diploma
Okanagan College - Vernon Campus
Coldstream, BCDental Receptonist
Okanagan College - Vernon Campus
Coldstream, BCSkills
- I am honest, hardworking and reliable
- Strong team player, but also completely competent to work on my own
- I am a quick learner and take direction well
- Excellent written and verbal skills
- Highly personable
References
Available upon request
Timeline
Manager
Rusty Spur
05.2007 - 04.2019
Customer Service Representative
Scotiabank
08.2005 - 05.2006
Customer Service Representative
Valley First Credit Union
08.2003 - 09.2004
Head Cashier
Super Valu
07.1998 - 09.2004
Business Administration Diploma
Okanagan College - Vernon Campus
Dental Receptonist
Okanagan College - Vernon Campus