Trina Legge
Victoria,BC
Summary
Results-focused administrative professional with talent for developing business relationships and building successful organizations. Proactive leader with strengths in interpersonal communication and collaboration. Proficient in leveraging multi-tasking and attention to detail to promote continuous improvement. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
17
17
years of professional experience
Work History
Regional Unit Manager
Canadian Animal Blood Bank
Victoria, BC
01.2022 - 01.2024
- Implemented current clinic business model in a new region.
- Engaged veterinary clinics to recruit donors, host donor clinics and educate the public to raise awareness.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Supervised 10-15 volunteers per month, delivering consistent coaching and mentoring to improve job efficiency and safety.
- Monitored blood product inventory, processed and packaged blood products for shipment nationally.
- Stocked medical supplies, medications and equipment to maintain essential items for unit.
- Screened prospective canine blood donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to clients when face-to-face or through phone conversations.
- Created website content and promoted business on social media platforms to maximize brand identity and generate new donor inquiries.
Community Outreach Manager/RVT
WAVES (Westcoast Animal Veterinary Emergency & Specialty Hospital)
Victoria, BC
04.2019 - Current
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Created promotional materials such as flyers, posters, brochures for distribution in targeted areas within service region.
- Created engaging content for multiple social media platforms, such as Instagram, Facebook, and LinkedIn.
- Developed and implemented successful social media campaigns to support company objectives.
- Organized and participated in events such as conferences, workshops, and networking sessions to promote organization mission.
- Maintained a database of program participants and tracked outcomes over time.
- Developed and implemented community outreach strategies to increase public awareness of organization initiatives.
- Organized and facilitated meetings with referring clinics to identify new opportunities for collaboration and strengthen community relations.
- Created two departments from the ground up, including purchase of equipment, development of protocols, training of staff, monitoring complex anesthesias, performing treatments to patients
- Developed proposals and educational materials detailing veterinary services.
- Delivered excellent service to pet owners and referring veterinary clinics to drive repeat business.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated self-reliance by meeting and exceeding departmental needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Trained and coached over 30 new vet techs and assistants.
Team Leader & Board Member (Volunteer)
Canadian Animal Assistance Team
10.2014 - Current
- Lead 12-35 person volunteer teams to run animal health clinics in remote areas of Canada, typically Indigenous communities.
- Educated community members on the importance of animal vaccination, sterilization, achievable nutrition, antiparasitic medications and children's safety around animals.
- Acted as company representative with media relations.
- Participated in the selection of communities, fundraising campaigns, AGM, supply sourcing and travel organization.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional experiences for volunteers and pet owners.
- Motivated and empowered team members to build pet owner satisfaction and loyalty to support good working relationships.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed staff work and gave comprehensive and constructive feedback.
- Established positive rapport with pet owners, band council members and volunteer team members to maintain positive and successful work environment.
- Maintained knowledge of local Indigenous culture, specific concerns and services available to promptly resolve complaints and concerns.
- Documented, logged and secured controlled drugs to properly fill comply with provincial regulations.
- Assisted with surgical sterilization of dogs and cats, inoculated animals against various diseases such as rabies and distemper.
- Trained and coached over 100 new veterinarians, vet techs and assistants.
RVT - Specialty Surgery
Central Victoria Veterinary Hospital
Victoria, BC
06.2015 - 01.2019
- Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
- Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
- Collaborated effectively with interdisciplinary teams to deliver quality patient care.
- Managed and maintained surgical suites by sterilizing and organizing equipment.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Performed physical rehabilitation as per surgeon's instructions.
- Administered and monitored anesthesia for complex surgeries and short procedures.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Delivered excellent service to pet owners to drive repeat business.
Registered Veterinary Technologist
Sidney Animal Hospital
Sidney, BC
10.2014 - 10.2016
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Interpreted guidance and regulatory documents
- Reconciled controlled drug logs, surgical logs and patient records
- Administered and monitored anesthesia for surgeries and short procedures. Cared for animals in post-operative recovery by closely monitoring vital signs and progress. Assisted with polishing, removing stains and other dental procedures.
- Tracked and scheduled follow-up appointments for animal treatment.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
RVT - Physical Rehabilitation
Hillside Veterinary Hospital
Victoria, BC
05.2013 - 10.2014
- Provided physical rehabilitation to post-surgical or injured patients, geriatric patients and animals in need of weight loss or conditioning
- Created protocols for each patient based on their stage of recovery and physical condition
- Performed treatments using Class IIIb laser, water treadmill, exercise equipment and massage therapy.
Veterinary Technologist (Volunteer)
Vets For Pets
Victoria, BC
11.2014 - 11.2019
- Participated and organized free monthly veterinary clinics to offer free veterinary basic care through Our Place Society.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Obtained relevant health history and information from clients to maintain medical charts.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
Volunteer & Board Member
Cayman Islands Humane Society
Georgetown, Grand Cayman
01.2007 - 02.2010
- Volunteered as dog walker, groomer and trainer.
- Liaised with the shelter staff and volunteers, assisted with renovations and construction plans, immigration permit duties and organized fundraisers.
- Assisted with and organized programs, events and activities to drive outreach initiatives.
- Raised funds for organization through community outreach initiatives.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Performed wide range of administrative, analytical and support duties and functions relating to various aspects of organization.
- Promoted volunteer program through fliers, newsletters and social media.
- Encouraged people to be active in community through organizational events and projects.
- Pitched in to help with volunteer recruitment, retention and motivational programs.
Front Office Manager/Bookkeeper
Caribbean Network Solutions
Georgetown, Grand Cayman
12.2006 - 02.2010
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Monitored office inventory to maintain supply levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Updated immigration paperwork and ensured all company vehicles were compliant with government required inspections.
Education
Diploma - Honours - Companion Animal Physical Rehabilitation
Northern College
Haileybury, ON01.2013
Diploma - Honours - Veterinary Technology
Algonquin College
Ottawa, ON01.2012
Diploma - Business Accounting
Algonquin College
Ottawa, ON05.2002
Skills
- Critical Thinking
- Verbal and Written Communication
- Policy and Program Development
- Employee Training Program
- Leadership
- Community Relationship Building
- Detail-Oriented
- Media Communications
- Problem-Solving
- Event Planning
- Teamwork and Collaboration
- Entrepreneurial and Innovative
- Start-Up Operations
- Judgement and Decision Making
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Good Work Ethic
References
References
Available upon request
Languages
English
Native/ Bilingual
French
Limited
Timeline
Regional Unit Manager
Canadian Animal Blood Bank
01.2022 - 01.2024
Community Outreach Manager/RVT
WAVES (Westcoast Animal Veterinary Emergency & Specialty Hospital)
04.2019 - Current
RVT - Specialty Surgery
Central Victoria Veterinary Hospital
06.2015 - 01.2019
Veterinary Technologist (Volunteer)
Vets For Pets
11.2014 - 11.2019
Team Leader & Board Member (Volunteer)
Canadian Animal Assistance Team
10.2014 - Current
Registered Veterinary Technologist
Sidney Animal Hospital
10.2014 - 10.2016
RVT - Physical Rehabilitation
Hillside Veterinary Hospital
05.2013 - 10.2014
Volunteer & Board Member
Cayman Islands Humane Society
01.2007 - 02.2010
Front Office Manager/Bookkeeper
Caribbean Network Solutions
12.2006 - 02.2010
Diploma - Honours - Companion Animal Physical Rehabilitation
Northern College
Diploma - Honours - Veterinary Technology
Algonquin College
Diploma - Business Accounting
Algonquin College
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