Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trina Hynes

Woodville,Ontario

Summary

Driven professional with 20 years experience in the waste and recycling industry, showcasing a track record of enhancing customer satisfaction and streamlining operations at AAA Recycling Depot Inc. Excels in data entry and problem-solving, significantly improving reporting accuracy and operational efficiency. Demonstrates exceptional customer service skills and a knack for maintaining confidentiality and managing finances effectively. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

GFL Environmental (formally AAA Recycling Depot)
01.2024 - Current

Provide accurate and efficient information for customer billing to include reports to customers and management

Office Manager

AAA Recycling Depot Inc.
06.2005 - 01.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Updated reports, managed accounts, and generated reports for company database.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Controlled finances to lower costs and keep business operating within budget.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.Submitted cash and check deposits and generated cash receipts to record money received.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Processing Payroll in a timely manner by reviewing timesheets and making necessary adjustments/ Deductions and submitting pay to ADP Workforce
  • Preparing and Submitting Records of Employment (ROE)
  • Handle full sprecturm of Accounts REceiveiables and Account Payable including but not limied to generating invoices; posting payments; generating statements; following up with collections;

Office Assistant

BP Landscaping
07.2000 - 06.2005
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Assistant manager duties as required
  • Handled payroll duties accurately ensuring all employees received their paychecks on time.

Education

Graduate Certificate - Personal Support Worker

Sherdian Collage
Brampton, Canada
12.2014

Graduate Certificate - Office Administration, Canada

College of The North Atlantic
Stephenville, NL
06.1998

Skills

  • Excellent customer Service Skill
  • Data Entry
  • Problem-solving abilities
  • Microsoft Excel
  • Microsoft Outlook

Timeline

Customer Service Representative

GFL Environmental (formally AAA Recycling Depot)
01.2024 - Current

Office Manager

AAA Recycling Depot Inc.
06.2005 - 01.2024

Office Assistant

BP Landscaping
07.2000 - 06.2005

Graduate Certificate - Personal Support Worker

Sherdian Collage

Graduate Certificate - Office Administration, Canada

College of The North Atlantic
Trina Hynes