Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Trina Gallero

Vallejo

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

9
9
years of professional experience

Work History

Guide & Companion

Little Red Wagon
Novato
06.2025 - Current
  • Companion, Guidance help with day to day basis
  • 24/7 care for special need adults & youth
  • Transporting client for daily activities
  • Plans the day and meals
  • Help them budget and teach them basic life routines
  • Help with house chores. Maintaining the client hygiene and be a companion
  • Guide & Companion
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Provided companionship through engaging conversations and shared activities.
  • Assisted with medication reminders and maintained medication schedules.
  • Documented daily care activities in client logs for accurate record-keeping.
  • Supported transportation to appointments, ensuring timely arrival and safety.
  • Maintained a clean and organized environment for clients' well-being.
  • Prepared nutritious meals for clients based on dietary needs and restrictions.
  • Accompanied clients on errands and medical appointments.
  • Administered bedside personal care services such as feeding, changing linens, assisting with ambulation.
  • Responded quickly and appropriately to emergency situations involving the safety of the client or others.
  • Assisted clients with daily living activities, such as dressing, bathing, grooming, and toileting.
  • Organized fun activities that promoted physical fitness and mental stimulation appropriate for each individual client's needs.

Front desk

Prime Suites hotel
Vallejo
08.2025 - 11.2025
  • Check in&out guest, print out folio
  • Check payments, be on alert for any fraud
  • Make good judgement
  • Ensure guest are satisfied
  • Take payments & down payments
  • Manage reservations
  • Handle guest request
  • Administrative task
  • Problem solving
  • Computer proficiency
  • Front desk
  • Completed day-to-day duties accurately and efficiently.
  • Greeted guests warmly and checked in visitors efficiently.
  • Managed reservations and coordinated room assignments daily.
  • Handled guest inquiries and resolved issues promptly.
  • Processed payments and maintained accurate billing records.
  • Collaborated with housekeeping to ensure room readiness.
  • Provided information about local attractions and hotel amenities.
  • Monitored lobby area for cleanliness and guest comfort.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Assisted with room reservations, changes and cancellations.
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.

Patient Access representative

Vacavalley Hospital
Vacaville
09.2024 - 09.2025
  • Front administrative & Back Administration work
  • Greet pt & welcome
  • Collect & verify information
  • Register new pt and regular pt
  • Verify insurance policy
  • Explain hospital policy
  • Collect co-pay
  • Maintain pt records
  • Prepare for admission & check out
  • Escort pt
  • Vitals
  • Emergency procedures
  • Examination
  • Vitals, blood drawn, vaccination & clinical work
  • Patient Access representative
  • Collected and verified patient information for accurate registration and scheduling.
  • Assisted patients with insurance verification processes to facilitate smooth admissions.
  • Managed electronic health records, ensuring confidentiality and compliance with regulations.
  • Coordinated patient flow to optimize service delivery during peak times.
  • Responded to patient inquiries, providing information about services and procedures.
  • Scheduled appointments efficiently, utilizing hospital management software for tracking activities.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collected co-pays and other payments from patients at time of service.
  • Answered phones promptly in a professional manner.
  • Scanned documents into electronic medical records system.
  • Verified insurance coverage for services provided by the facility.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.

Instructor

PACE SOLANO
Vallejo
06.2022 - 06.2024
  • Organized activities for brain development
  • Organized field trips
  • 1on1 goal development for individuals
  • Assisted with feeding for those who are unable to feed themselves
  • Engaged with individual and interact for social skill development
  • Help with math, English, science
  • DIY and arts and craft for individual who are able to perform task
  • Instructor
  • Assisted individuals with daily living activities and personal care needs.
  • Supported clients in developing communication and social skills through engaging activities.
  • Maintained accurate records of client progress and behavior for review by supervisors.
  • Responded promptly to client needs, ensuring comfort and well-being at all times.
  • Advocated for clients' rights and preferences in various settings and situations.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Followed care plan and directions to administer medications.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.

Concierge, Lem Coordinator

Sunrise Senior Living
01.2023 - 02.2024
  • Arrange tours
  • Escort guest to assigned rooms
  • Obtain tickets and ticket meal for events
  • Tracked keys for the whole premises
  • Greet Guest
  • Assist with administrative duties
  • Addressing numerous task at the same time
  • Responding to unusual or unexpected request
  • Dealing with challenging situation
  • Managing through sensitive situation
  • Answering phone call and transferring to the right coordinator
  • Schedule & Coordinate Event
  • Answer 50+ inbound calls per Day
  • Prepare Monthly Activity
  • Provide Social, Psychologist support to residents
  • Concierge, Lem Coordinator

Barista

Quickly
Vallejo
06.2021 - 09.2023
  • Multitask one task to another
  • Coffee knowledge
  • Inventory
  • Brewing
  • Organization skill
  • Cashier
  • Problem solving
  • Time management
  • Friendly customer service
  • Capable to assist 50+ customer during rush hours
  • Speed & efficient
  • Fast paced work
  • Barista
  • Prepared and served high-quality beverages to customers quickly and efficiently.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted customers with menu selections and provided personalized recommendations.
  • Managed cash register operations, including processing payments and handling transactions.
  • Stocked inventory, including coffee beans, syrups, and pastries for daily service.
  • Educated customers about beverage ingredients and preparation methods on request.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Created complex, hand-crafted beverages based upon customer preferences.

Dental Assistant

Western Dental
Vallejo
08.2021 - 01.2023
  • In charge of verifying Insurance
  • Checking in and scheduling appointments for PT
  • Selling and explaining insurance plan
  • Front & Back administrative work
  • Daysheet /Sign in Sheet production
  • Floater, clinical and Front work
  • Taking x-rays ex: PA, Panos, Bitewings
  • Assisted in procedures ex: Simple cleaning, Deep cleaning, Fillings, Extractions and Ortho
  • Preparation for Procedure
  • Sterilizing Equipment
  • PCC, X-rays tech, Dental Assistant

Program Assistant

Living at Reflection
Novato
10.2021 - 12.2022
  • In charge of intakes admitting patient in the facility going over agreement and paper works
  • Patient care, Dedicated to high quality patient care.
  • Communicating with patient
  • Accompanied and actively supervised patients in activities of daily living
  • Provide group sessions and other group or individuals activities
  • Documented patient behaviors, condition and progress on a daily basis by recording data in the prescribed format
  • Transferred patients from one facility to another
  • Organized, updated and maintained patients charts
  • Maintain special observation of high risk patients
  • Complete documentation as specified
  • Responsible for record documentation of patient treatment
  • Assisted emergency situations
  • Program Assistant

Culinary Management

Discovery Kingdom
Vallejo
04.2017 - 08.2022
  • Focused on Inventory, Req Forms
  • Bringing in new Ideas and working on new projects for the company
  • Training New Team Members
  • Handling Customer Service
  • Stocks and Handling paperworks
  • Handles Labor Time Sheet
  • Prepare what is needed for the following days
  • Front Line and Office work
  • Culinary Management

Cook

Kaigan Sushi
Benicia
05.2019 - 11.2020
  • In charge of cooking and preparing ingredients including cutting and chopping /peeling vegetables
  • Preparing ingredients for the sushi chef
  • Manage time effectively when preparing and cooking food orders to minimize customer wait time and increase kitchen efficiently
  • Monitor food quality and ensure items are stored appropriately
  • Cook

Sales Representative

Cutco
Vallejo
06.2018 - 04.2019
  • Recommended, selected and helped customers decide on a product based on their needs and desire
  • Present product to customer through appointments via zoom or in person
  • Informing customers information regarding the product letting them know the benefit of the product
  • Ensuring customer the guarantee they will get
  • Identified the customer needs and if product is qualified
  • Sales Representative

Education

X-ray tech - DA

Western Dental Program
07.2021

Diploma -

Vallejo High School
Vallejo
06.2021

Skills

  • Patient access representative
  • Administrative Office work
  • Customer Service
  • Dental Assistant
  • X-ray Tech
  • Barista
  • Creative
  • Team Player
  • Organized
  • Senior Care
  • Concierge
  • Hotel receptionist
  • Child care
  • Special Need Care
  • Good Judgement
  • Time Management
  • Reliable
  • Problem Solving
  • Multitasking
  • Attention to Details
  • Patient care
  • Daily living assistance
  • Electronic health records
  • Medication management
  • Activity planning
  • Customer service
  • Insurance verification
  • Front desk operations
  • Scheduling appointments
  • Conflict resolution
  • Problem solving
  • Attention to detail
  • Strong leadership
  • Answering client questions
  • Clean driving record
  • Creative solutions
  • Emergency response

Awards

  • Employee Recognition
  • Highest GPA 4.0
  • Sport award
  • Leadership Award
  • Committed Volunteer Recognition Award
  • CPR - American Recognition
  • Employee of the Month

Languages

Filipino, Fluent in Tagalog & English

Timeline

Front desk

Prime Suites hotel
08.2025 - 11.2025

Guide & Companion

Little Red Wagon
06.2025 - Current

Patient Access representative

Vacavalley Hospital
09.2024 - 09.2025

Concierge, Lem Coordinator

Sunrise Senior Living
01.2023 - 02.2024

Instructor

PACE SOLANO
06.2022 - 06.2024

Program Assistant

Living at Reflection
10.2021 - 12.2022

Dental Assistant

Western Dental
08.2021 - 01.2023

Barista

Quickly
06.2021 - 09.2023

Cook

Kaigan Sushi
05.2019 - 11.2020

Sales Representative

Cutco
06.2018 - 04.2019

Culinary Management

Discovery Kingdom
04.2017 - 08.2022

X-ray tech - DA

Western Dental Program

Diploma -

Vallejo High School
Trina Gallero