Trina Gallero
Vallejo
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
9
9
years of professional experience
Work History
Guide & Companion
Little Red Wagon
Novato
06.2025 - Current
- Companion, Guidance help with day to day basis
- 24/7 care for special need adults & youth
- Transporting client for daily activities
- Plans the day and meals
- Help them budget and teach them basic life routines
- Help with house chores. Maintaining the client hygiene and be a companion
- Guide & Companion
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship through engaging conversations and shared activities.
- Assisted with medication reminders and maintained medication schedules.
- Documented daily care activities in client logs for accurate record-keeping.
- Supported transportation to appointments, ensuring timely arrival and safety.
- Maintained a clean and organized environment for clients' well-being.
- Prepared nutritious meals for clients based on dietary needs and restrictions.
- Accompanied clients on errands and medical appointments.
- Administered bedside personal care services such as feeding, changing linens, assisting with ambulation.
- Responded quickly and appropriately to emergency situations involving the safety of the client or others.
- Assisted clients with daily living activities, such as dressing, bathing, grooming, and toileting.
- Organized fun activities that promoted physical fitness and mental stimulation appropriate for each individual client's needs.
Front desk
Prime Suites hotel
Vallejo
08.2025 - 11.2025
- Check in&out guest, print out folio
- Check payments, be on alert for any fraud
- Make good judgement
- Ensure guest are satisfied
- Take payments & down payments
- Manage reservations
- Handle guest request
- Administrative task
- Problem solving
- Computer proficiency
- Front desk
- Completed day-to-day duties accurately and efficiently.
- Greeted guests warmly and checked in visitors efficiently.
- Managed reservations and coordinated room assignments daily.
- Handled guest inquiries and resolved issues promptly.
- Processed payments and maintained accurate billing records.
- Collaborated with housekeeping to ensure room readiness.
- Provided information about local attractions and hotel amenities.
- Monitored lobby area for cleanliness and guest comfort.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Assisted with room reservations, changes and cancellations.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
Patient Access representative
Vacavalley Hospital
Vacaville
09.2024 - 09.2025
- Front administrative & Back Administration work
- Greet pt & welcome
- Collect & verify information
- Register new pt and regular pt
- Verify insurance policy
- Explain hospital policy
- Collect co-pay
- Maintain pt records
- Prepare for admission & check out
- Escort pt
- Vitals
- Emergency procedures
- Examination
- Vitals, blood drawn, vaccination & clinical work
- Patient Access representative
- Collected and verified patient information for accurate registration and scheduling.
- Assisted patients with insurance verification processes to facilitate smooth admissions.
- Managed electronic health records, ensuring confidentiality and compliance with regulations.
- Coordinated patient flow to optimize service delivery during peak times.
- Responded to patient inquiries, providing information about services and procedures.
- Scheduled appointments efficiently, utilizing hospital management software for tracking activities.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
Instructor
PACE SOLANO
Vallejo
06.2022 - 06.2024
- Organized activities for brain development
- Organized field trips
- 1on1 goal development for individuals
- Assisted with feeding for those who are unable to feed themselves
- Engaged with individual and interact for social skill development
- Help with math, English, science
- DIY and arts and craft for individual who are able to perform task
- Instructor
- Assisted individuals with daily living activities and personal care needs.
- Supported clients in developing communication and social skills through engaging activities.
- Maintained accurate records of client progress and behavior for review by supervisors.
- Responded promptly to client needs, ensuring comfort and well-being at all times.
- Advocated for clients' rights and preferences in various settings and situations.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Accompanied individuals on outings to promote independence and integration into the community.
- Followed care plan and directions to administer medications.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Concierge, Lem Coordinator
Sunrise Senior Living
01.2023 - 02.2024
- Arrange tours
- Escort guest to assigned rooms
- Obtain tickets and ticket meal for events
- Tracked keys for the whole premises
- Greet Guest
- Assist with administrative duties
- Addressing numerous task at the same time
- Responding to unusual or unexpected request
- Dealing with challenging situation
- Managing through sensitive situation
- Answering phone call and transferring to the right coordinator
- Schedule & Coordinate Event
- Answer 50+ inbound calls per Day
- Prepare Monthly Activity
- Provide Social, Psychologist support to residents
- Concierge, Lem Coordinator
Barista
Quickly
Vallejo
06.2021 - 09.2023
- Multitask one task to another
- Coffee knowledge
- Inventory
- Brewing
- Organization skill
- Cashier
- Problem solving
- Time management
- Friendly customer service
- Capable to assist 50+ customer during rush hours
- Speed & efficient
- Fast paced work
- Barista
- Prepared and served high-quality beverages to customers quickly and efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections and provided personalized recommendations.
- Managed cash register operations, including processing payments and handling transactions.
- Stocked inventory, including coffee beans, syrups, and pastries for daily service.
- Educated customers about beverage ingredients and preparation methods on request.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Created complex, hand-crafted beverages based upon customer preferences.
Dental Assistant
Western Dental
Vallejo
08.2021 - 01.2023
- In charge of verifying Insurance
- Checking in and scheduling appointments for PT
- Selling and explaining insurance plan
- Front & Back administrative work
- Daysheet /Sign in Sheet production
- Floater, clinical and Front work
- Taking x-rays ex: PA, Panos, Bitewings
- Assisted in procedures ex: Simple cleaning, Deep cleaning, Fillings, Extractions and Ortho
- Preparation for Procedure
- Sterilizing Equipment
- PCC, X-rays tech, Dental Assistant
Program Assistant
Living at Reflection
Novato
10.2021 - 12.2022
- In charge of intakes admitting patient in the facility going over agreement and paper works
- Patient care, Dedicated to high quality patient care.
- Communicating with patient
- Accompanied and actively supervised patients in activities of daily living
- Provide group sessions and other group or individuals activities
- Documented patient behaviors, condition and progress on a daily basis by recording data in the prescribed format
- Transferred patients from one facility to another
- Organized, updated and maintained patients charts
- Maintain special observation of high risk patients
- Complete documentation as specified
- Responsible for record documentation of patient treatment
- Assisted emergency situations
- Program Assistant
Culinary Management
Discovery Kingdom
Vallejo
04.2017 - 08.2022
- Focused on Inventory, Req Forms
- Bringing in new Ideas and working on new projects for the company
- Training New Team Members
- Handling Customer Service
- Stocks and Handling paperworks
- Handles Labor Time Sheet
- Prepare what is needed for the following days
- Front Line and Office work
- Culinary Management
Cook
Kaigan Sushi
Benicia
05.2019 - 11.2020
- In charge of cooking and preparing ingredients including cutting and chopping /peeling vegetables
- Preparing ingredients for the sushi chef
- Manage time effectively when preparing and cooking food orders to minimize customer wait time and increase kitchen efficiently
- Monitor food quality and ensure items are stored appropriately
- Cook
Sales Representative
Cutco
Vallejo
06.2018 - 04.2019
- Recommended, selected and helped customers decide on a product based on their needs and desire
- Present product to customer through appointments via zoom or in person
- Informing customers information regarding the product letting them know the benefit of the product
- Ensuring customer the guarantee they will get
- Identified the customer needs and if product is qualified
- Sales Representative
Education
X-ray tech - DA
Western Dental Program
07.2021
Diploma -
Vallejo High School
Vallejo06.2021
Skills
- Patient access representative
- Administrative Office work
- Customer Service
- Dental Assistant
- X-ray Tech
- Barista
- Creative
- Team Player
- Organized
- Senior Care
- Concierge
- Hotel receptionist
- Child care
- Special Need Care
- Good Judgement
- Time Management
- Reliable
- Problem Solving
- Multitasking
- Attention to Details
- Patient care
- Daily living assistance
- Electronic health records
- Medication management
- Activity planning
- Customer service
- Insurance verification
- Front desk operations
- Scheduling appointments
- Conflict resolution
- Problem solving
- Attention to detail
- Strong leadership
- Answering client questions
- Clean driving record
- Creative solutions
- Emergency response
Awards
- Employee Recognition
- Highest GPA 4.0
- Sport award
- Leadership Award
- Committed Volunteer Recognition Award
- CPR - American Recognition
- Employee of the Month
Languages
Filipino, Fluent in Tagalog & English
Timeline
Front desk
Prime Suites hotel
08.2025 - 11.2025
Guide & Companion
Little Red Wagon
06.2025 - Current
Patient Access representative
Vacavalley Hospital
09.2024 - 09.2025
Concierge, Lem Coordinator
Sunrise Senior Living
01.2023 - 02.2024
Instructor
PACE SOLANO
06.2022 - 06.2024
Program Assistant
Living at Reflection
10.2021 - 12.2022
Dental Assistant
Western Dental
08.2021 - 01.2023
Barista
Quickly
06.2021 - 09.2023
Cook
Kaigan Sushi
05.2019 - 11.2020
Sales Representative
Cutco
06.2018 - 04.2019
Culinary Management
Discovery Kingdom
04.2017 - 08.2022
X-ray tech - DA
Western Dental Program
Diploma -
Vallejo High School