TRINA Esteban
Scarborough,ON
Summary
Detail-oriented team player with experience working in a client-focused and fast-paced environment demanding strong organization, interpersonal, and communication skills. Dependable candidate successful at managing multiple priorities while maintaining a positive attitude and high degree of accuracy. Hardworking, passionate about learning, and committed to continual improvement.
Overview
16
16
years of professional experience
Work History
LEARNING FOR CHRIST HOMESCHOOL
Homeschool Educator
09.2013 - 12.2022
- Coordinated, implemented, and met provincial education standards through multiple curriculum resources and hands-on learning.
- Multi-tasked between class sessions in order to effectively manage time between all periods of teaching and class preparation.
- Exercised excellent verbal and written communication skills when teaching class content and preparing lesson material.
- Supported students by helping them through challenges encountered during class time, as well as during their homework period.
- Provided supplemental learning material which resulted in the accomplishment of my students successfully progressing into secondary and post-secondary education.
ROUGE VALLEY HOSPITAL
Office Administrator: Student Placement Co-Op
01.2013 - 03.2013
- Greeted visitors and maintained courteous and welcoming atmosphere addressing any concerns, and providing information.
- Entered patient interview transcriptions, and proofread for accuracy.
- Prepared statistical reports and documentation to assist surgical floor management meetings and potential future audit inquires.
- Utilized Microsoft Word and other software tools to create documents and other communications.
CANADA REVENUE AGENCY
Business Enquiries Customer Service Agent
01.2007 - 02.2010
- Provided information involving processes, procedures, and calculations concerning payroll deductions and business taxation.
- Effectively managed time and demonstrated ability to maintain composure working in fast-paced environment.
- Preserved strict confidentiality when reviewing account details.
- Maintained utmost composure when speaking with hostile tax payers while discussing account conflicts.
- Registered and updated personal and business accounts.
- Investigated billing discrepancies regarding penalties and interest accrued.
Education
IBM Online Certification
Completed April 202304.2023
IBM Online Certification
Completed Feb 202302.2023
Centennial College of Applied Arts And Technology
01/2011 - 05/201305.2013
George Brown College
January 2005 - January 200601.2006
Skills
- Efficient time-management
- Accurate data entry
- Detail-oriented
- Strong written and verbal communications skills
- Active listening skills
- Ability to work independently and in team environment
- Strong organization skills
- Microsoft Office proficiency
- Great customer service skills
Timeline
LEARNING FOR CHRIST HOMESCHOOL
Homeschool Educator
09.2013 - 12.2022
ROUGE VALLEY HOSPITAL
Office Administrator: Student Placement Co-Op
01.2013 - 03.2013
CANADA REVENUE AGENCY
Business Enquiries Customer Service Agent
01.2007 - 02.2010
IBM Online Certification
IBM Online Certification
Centennial College of Applied Arts And Technology
George Brown College
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