Trina Davenport
Oshawa,Canada
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Casalife
10.2018 - Current
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Determined proper course of action for claims processing.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Improved claim resolution times by implementing efficient case management strategies.
- Streamlined claims processing for faster settlements with effective communication between parties involved.
Store Manager
Casalife
06.2015 - 04.2018
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
Assistant Store Manager
Casalife
03.2011 - 06.2015
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
Design Consultant/Sales Associate
Casalife
09.2009 - 03.2011
- Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects.
- Collaborated with architects and contractors to ensure cohesive and aesthetically pleasing designs.
- Streamlined the design process by implementing efficient project management strategies.
- Increased referral rates through exceptional customer service and communication skills.
- Sourced high-quality materials, fixtures, and furnishings within budget constraints for superior project results.
- Attended industry events and trade shows to stay current on market trends and expand professional network.
- Met with a large scale of customers per week to discuss design vision and individual needs.
Education
Associate of Arts - Interior Design
International Academy of Design And Tech
Toronto, ON06.2004
Skills
- Complaint resolution
- Report Preparation
- Call Monitoring
- Handling Escalations
- Sales Promotion
- Quality Assurance
- Schedule Coordination
- Technical Support
- Conflict Management
- Problem-Solving
- Exceptional telephone etiquette
- Sales expertise
- Customer-focused
- Customer Service
Languages
English
Native or Bilingual
Timeline
Customer Service Manager
Casalife
10.2018 - Current
Store Manager
Casalife
06.2015 - 04.2018
Assistant Store Manager
Casalife
03.2011 - 06.2015
Design Consultant/Sales Associate
Casalife
09.2009 - 03.2011
Associate of Arts - Interior Design
International Academy of Design And Tech
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