Summary
Overview
Work History
Education
Skills
Timeline
Generic

Triko Taing

San Jose

Summary

Knowledgeable Technician & Technical Support professional with significant experience in providing technical assistance and troubleshooting solutions. Adept at resolving complex issues and enhancing system performance. Excels in processes improvement. Demonstrated ability in complex problem-solving and effective communication. Known for collaborative teamwork and adaptability in dynamic environments.

Overview

22
22
years of professional experience

Work History

Technical Support Staff Member

QuantumScape
01.2025 - Current
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Participated in ongoing professional development to stay current with industry trends and best practices.
  • Served as a reliable point of contact for escalated issues, demonstrating expertise in problem-solving and communication skills.
  • Streamlined troubleshooting processes for faster resolution of customer problems.
  • Maintained accurate records of all technical support interactions, ensuring proper follow-up on unresolved issues.

Research and Development Technician

QuantumScape
04.2022 - 12.2024
  • Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing products.
  • Developed new products with a focus on sustainability, leading to more environmentally friendly offerings.
  • Presented research findings to team , effectively communicating complex data and insights for informed decision making.
  • Leveraged advanced analytical tools to monitor progress towards project goals effectively.
  • Secured necessary resources for project success, coordinating with vendors and suppliers as needed.

Test Operator & Certified Trainer

Western Digital Corp.
01.2018 - 04.2022
  • Certified to operate the following tools: Archer, Atlas, DUV, Verity, SCD/F5X-02, HMDS, TEL003,TEL004, SS10K, Backside, R2D/Sorter, Complus, and AIT001
  • Works closely with the Cell Director & Backup Cell director to run maximum productivity and priority batches
  • Increased productivity by prioritizing tasks based on project deadlines and requirements.
  • Contributed to process improvements by providing valuable feedback on test results to engineering teams.
  • Maintained a safe working environment, adhering strictly to safety protocols during all testing processes.
  • Demonstrated excellent problem-solving skills, quickly identifying root causes of failures and proposing viable solutions for their mitigation.
  • Ensured accurate documentation of test results, streamlining communication between departments for effective decisionmaking.
  • Maximized equipment reliability through diligent monitoring of performance metrics and timely troubleshooting of issues encountered during testing processes.
  • Assisted in training new team members, sharing expertise in test procedures and best practices.

Testing and System Integration

Creation Technologies
01.2010 - 01.2013
  • Implemented and fine-tuned processes to support and execute Engineering designs and plans
  • Streamlined communication between various software components for seamless data transfer.
  • Updating firmware
  • Reduced system downtime with proactive maintenance and timely issue resolution.
  • Ensured long-term success of implemented solutions by conducting thorough post-deployment evaluations.
  • Enhanced overall system functionality through meticulous testing and debugging processes.
  • Assisted in requirements gathering, ensuring a thorough understanding of client needs before embarking on system integration projects.
  • Collaborated with cross-functional teams to deliver high-quality integration solutions on time and within budget constraints.

Test Operator

CTS Electronic Manufacturing Solution, Inc.
03.2008 - 01.2009
  • Testing Bradley LRU in LR Environmental chambers running Hi and Lo temps using ESS computer to control chambers
  • Vibration Screening using Spectral Dynamics software to monitor GRMs level and to control shaker table
  • Functional verification testing on various types of Bradley line replacement unit on the special BAE Systems ATE tester
  • Testing I/O, Power, and Logic Modules on ATE computers using various fixtures
  • Supported continuous improvement initiatives, actively participating in brainstorming sessions to enhance overall testing efficiency and effectiveness.
  • Military specific standards & procedures

Testing Technician

Orion Manufacturing Inc.
03.2005 - 04.2007


  • Test every boards repair and retest failed boards
  • Recorded and documented test results accurately for review.
  • Reported any defects or irregularities to supervisors promptly.
  • Manually inspect component on boards such as resistor and cap are loaded right
  • Debug the boards and order parts as needed, rework and wash boards as needed
  • Conducted routine testing on various products to ensure quality standards.
  • Calibrated testing machines to ensure proper functionality.
  • Collaborated with team members to identify issues during testing phases.
  • Operated & maintained Spea flying probe 4040 tester

Diagnostic Technician

Bizcom Computer Inc.
03.2003 - 11.2005
  • Troubleshooting software & hardware ( Windows, Hewlett-Packard, Compaq)
  • Reporting/documenting Test results
  • Test and repair relevant programs



Education

I.T certification -

San Jose Evergreen Community College
Remote
02.2025

Associate of Arts - General Studies

Evergreen Valley College
San Jose, CA
06-2004

High School Diploma -

Silver Creek HS
San Jose, CA
01.2000

Skills

  • Functional testing
  • System level testing
  • Top assembly testing
  • Chamber monitoring
  • Troubleshooting
  • Problem solving
  • Procedure adjustment
  • Judgment exercise

Timeline

Technical Support Staff Member

QuantumScape
01.2025 - Current

Research and Development Technician

QuantumScape
04.2022 - 12.2024

Test Operator & Certified Trainer

Western Digital Corp.
01.2018 - 04.2022

Testing and System Integration

Creation Technologies
01.2010 - 01.2013

Test Operator

CTS Electronic Manufacturing Solution, Inc.
03.2008 - 01.2009

Testing Technician

Orion Manufacturing Inc.
03.2005 - 04.2007

Diagnostic Technician

Bizcom Computer Inc.
03.2003 - 11.2005

High School Diploma -

Silver Creek HS

I.T certification -

San Jose Evergreen Community College

Associate of Arts - General Studies

Evergreen Valley College

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Triko Taing