TRI FIDA ARMALIA
Edmonton,AB
Summary
Customer - centric, team-oriented leader. Hospitality and management background in years of experience. Strong skills in communication and teamwork. Highly motivated, fast learner, adaptable and attentive to detail. Reliable hard worker. Loyal and dedicated individual.
Overview
21
21
years of professional experience
Work History
Supervisor
Carls Jr
Spruce Grove, Canada
10.2022 - Current
- Assisting the store manager to maintain day to day business performance and customer satisfaction during scheduled shifts.
- Delegate tasks to all team member, so they can keep following procedures and standards protocol.
- Supervise and coordinate daily food service operations, including kitchen staff and food preparation activities.
- Ensure compliance with food safety regulations and maintain high standards of cleanliness in the kitchen and dining areas.
Store Manager
Ootoya (Japanese Restaurant)
Jakarta, Indonesia
01.2018 - 03.2022
- Effectively manage the performance and development of partners to drive and maximize the sales performance store.
- Sustain sales performance and customer satisfaction.
- Ensure that services in restaurants carried out according to standards set out in the Restaurant Management manual.
- Lead subordinates successfully into productive working methods by setting an example and utilising all available management tools.
- Provide a two-way line communication for staff, dealing with day-to-day problems including personal problems.
- Follow ups disciplinary reports.
- Ensure that the set standards are kept and staff members work according to their respective job descriptions.
Food and Beverages Attendant
Tim Horton
Sherwood Park, Canada
12.2014 - 04.2017
- Undertake general waiting and service duties of food and beverages.
- Communicate and liaise with team members, kitchen and other areas of operation.
- Follow hygienic food and beverage handling procedures.
- Ability to work in team-based environment.
- Other duties as required and outlined by the Food and Beverage Manager and Supervisor.
Area Operational Development and Recruitment Division // Store Manager
Lawton Coffee
Jakarta, Indonesia
03.2010 - 10.2014
- Ensure the delivery of exceptional operational and commercial standards throughout stores in the area.
- Ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of store managers, whilst managing within agreed budgets.
- Support the management of customer service activities and staff competence to optimize and sustain sales performance and customer satisfaction.
- Achieve stock control targets in line with company guidelines to prevent financial lost.
- Interviewing and assessing prospective applicants and matching them with company needs.
- Screening candidates and drawing up shortlists of candidates for clients to interview.
- Organizing interviewing and selection events. Negotiating contract.
Head Division Food & Beverages
Subtitles
Jakarta, Indonesia
01.2009 - 01.2010
- Manage and control efficiently, the day-to-day operations within all food services area.
- Set staffs rotate to ensure wage percentage targets as percentage of food and beverages revenue are met.
- Ensure departmental staffing levels are correct for all F&B activities.
- Provide professional stock control and ordering procedures on a timely basis.
- Ensure that all staff knowledgeable of food menus, local procedure.
Supervisor // Barista
Starbucks Coffee
Jakarta, Indonesia
09.2006 - 10.2009
- Promotes coffee consumption by educating customers.
- Selling coffee and brewing equipment, accessories and supplies.
- Preparing and serving a variety of coffee drinks, along with pastries and cookies.
- Assisting the store manager in executing store operations during scheduled shifts.
- Deploy partners and delegates tasks so that partners can create and maintain the Starbucks experience for customers.
Account Executive
PT. Solid Gold Berjangka
Surabaya, Indonesia
01.2005 - 01.2006
- Building a network.
- Handling Index rate in stock exchange.
- Looking profit and help company publication include presentation.
- Managing and organize client's goals. Market Value.
Education
Diploma - Administrative Science
University of Brawijaya
Malang, Indonesia08-2004
Skills
Budget Analysis Administration
Staff Development
Team Leadership
Customer Service
Key Relationship Management
Inventory and Supply
Cost Control
Microsoft Office
Languages
English
Professional
Indonesian
Native/ Bilingual
Timeline
Supervisor
Carls Jr
10.2022 - Current
Store Manager
Ootoya (Japanese Restaurant)
01.2018 - 03.2022
Food and Beverages Attendant
Tim Horton
12.2014 - 04.2017
Area Operational Development and Recruitment Division // Store Manager
Lawton Coffee
03.2010 - 10.2014
Head Division Food & Beverages
Subtitles
01.2009 - 01.2010
Supervisor // Barista
Starbucks Coffee
09.2006 - 10.2009
Account Executive
PT. Solid Gold Berjangka
01.2005 - 01.2006
Diploma - Administrative Science
University of Brawijaya