Trieu Van Pham
Halifax,NS
Summary
Experienced waitstaff with a background in fast-paced diners and short-order restaurants. I enjoy making sure customers have a great time by answering questions and addressing concerns. I keep things running smoothly while following safety regulations and maintaining high service standards. I’m always eager to help out my team by taking on extra tasks. Skilled at organizing restaurant operations, creating efficient service setups, and maximizing table turnover to increase sales.
Overview
8
8
years of professional experience
Work History
Volunteer
Knaut-Rhuland House Museum
05.2024 - 05.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Online Sales Staff
Megahome Co., Ltd
05.2019 - 07.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Restaurant Server
Lavender Hotel
07.2018 - 12.2018
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Café Waitstaff
Da Khuc Cafe
04.2016 - 03.2018
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment..
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
Education
Bachelor of Arts - Psychology
Mount Saint Vincent University
Halifax, NSHND Diploma - Marketing
Hoa Sen University
Ho Chi Minh, Viet Nam Skills
- Customer Service: Being friendly and attentive to customer needs
- Attention to Detail: Ensuring orders and service are accurate
- Cross-Cultural Understanding: Interacting respectfully and effectively with customers and coworkers from diverse backgrounds
- Organizing and Cleaning: Maintaining a tidy and organized environment
- Teamwork: Collaborating well with colleagues
- Communication: Clear and effective verbal interaction with customers and coworkers
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Volunteer
Knaut-Rhuland House Museum
05.2024 - 05.2024
Online Sales Staff
Megahome Co., Ltd
05.2019 - 07.2019
Restaurant Server
Lavender Hotel
07.2018 - 12.2018
Café Waitstaff
Da Khuc Cafe
04.2016 - 03.2018
Bachelor of Arts - Psychology
Mount Saint Vincent University
HND Diploma - Marketing
Hoa Sen University
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