Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic

Trieu Van Pham

Halifax,NS

Summary

Experienced waitstaff with a background in fast-paced diners and short-order restaurants. I enjoy making sure customers have a great time by answering questions and addressing concerns. I keep things running smoothly while following safety regulations and maintaining high service standards. I’m always eager to help out my team by taking on extra tasks. Skilled at organizing restaurant operations, creating efficient service setups, and maximizing table turnover to increase sales.

Overview

9
9
years of professional experience

Work History

Part-time sales associate

Sugah Confectionery & Ice Cream Emporium
Haifax, NS
07.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Volunteer

Knaut-Rhuland House Museum
05.2024 - 05.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.


Online Sales Staff

Megahome Co., Ltd
Ho Chi Minh, VietNam
05.2019 - 07.2019

• Coordinated and maintained contact with agencies and supported host marketing campaigns.
• Strong verbal and written communication skills, with experience presenting to diverse audiences.
• Supported day-to-day operations, ensuring productive and efficient collaboration across all team members.
• Demonstrated excellent time management skills, consistently meeting deadlines on all assigned tasks.
• Proficient in Microsoft Word, Excel, and PowerPoint, with experience creating presentations and reports.
• Skilled at both independent work and collaborating effectively within team environments.

  • Self-motivated with a strong sense of personal responsibility and accountability.

Restaurant Server

Lavender Hotel
07.2018 - 12.2018
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.

Café Waitstaff

Da Khuc Cafe
04.2016 - 03.2018
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment..
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
  • Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.

Education

Bachelor of Arts - Psychology

Mount Saint Vincent University
Halifax, NS

HND Diploma - Marketing

Hoa Sen University
Ho Chi Minh, Viet Nam

Skills

Customer Service: Friendly, responsive, and attentive to customer needs, ensuring a positive experience

Attention to Detail: Consistently accurate in handling orders and service tasks

Cross-Cultural Communication: Skilled in interacting respectfully with customers and coworkers from diverse backgrounds and abilities

Organization and Cleanliness: Maintains a well-organized, tidy environment to support smooth operations

Team Collaboration: Works effectively and harmoniously within teams, contributing to group goals

Communication Skills: Clear and professional verbal communication with customers and team members

Technical Proficiency: Experienced with Microsoft Word, Excel, and PowerPoint

Languages

English
Professional Working
Vietnamese
Native or Bilingual

Work Preference

Work Type

Full TimePart TimeInternship

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementWork-life balance

Timeline

Part-time sales associate

Sugah Confectionery & Ice Cream Emporium
07.2024 - Current

Volunteer

Knaut-Rhuland House Museum
05.2024 - 05.2024

Online Sales Staff

Megahome Co., Ltd
05.2019 - 07.2019

Restaurant Server

Lavender Hotel
07.2018 - 12.2018

Café Waitstaff

Da Khuc Cafe
04.2016 - 03.2018

Bachelor of Arts - Psychology

Mount Saint Vincent University

HND Diploma - Marketing

Hoa Sen University
Trieu Van Pham