Tricilla Lalgie
North York,Ontario
Summary
Knowledgeable and dedicated administrative and customer service professional with extensive experience in this industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing exceptional rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, efficiency, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Analytical problem-solver with talents for team building, leading, and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Customer Operations Specialist
Teleperformance
10.2020 - Current
- Outstanding and commendable conflict resolution skills that increased brand loyalty.
- Exceeded KPI and had an average rate of 96% client promoters thus being promoted to backup trainer in less than one year.
- Resolved customer service issues by providing customers with the best-suited option and therefore increasing consumer loyalty and confidence. This decreased the total amount of detractors and escalations reaching the executive team.
- Increased company productivity by teaching new skills and knowledge to new employees.
- Actively maintained consumer accounts in Salesforce.
- Ample experience using Microsoft Office suite (Microsoft Word, Excel, Powerpoint) to prepare slides and presentations to teach newly hired agents.
- Experience sending and formatting professional emails to clients building client relationships and correspondences.
- Experience with various video conferencing software systems used to communicate remotely and effectively.
- Experience creating and composing documents, reports, and spreadsheets to deliver content to newly hired employees.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Experience working in a high-call volume environment with over 1000 incoming calls per day
Early Childhood Educator
Little Sunshine's Daycare
11.2019 - 10.2020
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Enhanced sensory and perceptual-motor skills, language, cognition and memory development, by employing both traditional and modern educational strategies and techniques.
High school Science and Geography teacher
Boca Secondary School
09.2017 - 07.2019
- Met departmental and program deadlines according to institutional reporting requirements.
- Created a safe and inclusive classroom environment of respect and rapport to promote positive learning experiences for youths with diverse backgrounds.
- Provided learning tasks and activities aligned with instructional outcomes and designed to challenge student thinking, resulting in active intellectual engagement.
- Collaborated with the department head to identify program shortcomings and common student difficulties, recommending program improvements as appropriate.
- Delivered lectures on general principles of geography as well as geographical peculiarities of specific regions relating to current and historical economic and political affairs.
- Maintained record of student academic progress for the development of report cards and monitoring of academic progress over time.
- Diagnosed students' strengths and weaknesses to assist students in weak areas and commend strong areas.
- Organized and prepared materials for daily instruction.
Receptionist/Administrative Assistant
Hastick Auto Body Repair
01.2015 - 01.2017
- Greeted clients and visitors with a positive, helpful, and enthusiastic attitude.
- Accurately and precisely imported data into various system software.
- Proficient at handling administrative tasks including preparing reports and memorandums as required.
- Experience creating, composing, and compiling documents, files, and spreadsheets
- Proficient experience using Microsoft Office Suite (Microsoft Word, Microsoft Excel, and PowerPoint,
- Answering and responding to calls in a professional manner, and routing them accordingly.
- Answering calls and professionally responding to emails.
- Provided exceptional customer service both remotely and in person setting, addressing the needs of consumers and clients. Great conflict resolution skills
- Scheduling, canceling, and updating appointments.
Education
Associate degree - Social science
TA Marryshow Community College
2017
DCS / DEC - Environmental Science Unit 1-2
TA Marryshow Community College - St. George
2017
DCS / DEC - Geography Unit 1-2
TA Marryshow Community College - St.George
2017
DCS / DEC - Communication Studies
TA Marryshow Community College - St. George
2017
DCS / DEC - Geography
TA Marryshow Community College - St.George
2017
Bachelor of Science - Environmental Sustainability
York University
Toronto, ON06.2025
Skills
- Microsoft Office
- Critical Thinking
- Data Entry
- Microsoft Excel and Word
- Microsoft Outlook
- SAP
- Minute-taking and Time management
- Exceptional customer service and Communication skills
- Organizational skills
- Claims investigation
- Trained in Salesforce
Timeline
Customer Operations Specialist
Teleperformance
10.2020 - Current
Early Childhood Educator
Little Sunshine's Daycare
11.2019 - 10.2020
High school Science and Geography teacher
Boca Secondary School
09.2017 - 07.2019
Receptionist/Administrative Assistant
Hastick Auto Body Repair
01.2015 - 01.2017
Associate degree - Social science
TA Marryshow Community College
DCS / DEC - Environmental Science Unit 1-2
TA Marryshow Community College - St. George
DCS / DEC - Geography Unit 1-2
TA Marryshow Community College - St.George
DCS / DEC - Communication Studies
TA Marryshow Community College - St. George
DCS / DEC - Geography
TA Marryshow Community College - St.George
Bachelor of Science - Environmental Sustainability
York University
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