TRICIANNA WIGGAN
Brampton,Canada
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service representative
Nordia/Bell canada
10.2022 - 03.2023
- Resolved complex problems by working with other departments to provide solutions that met customer needs
- Answered inbound calls, chats and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Carefully collected things such as names, address, phone number and the nature of the request for over 1000 customer a week.
Customer Service Representative
Ikea
03.2019 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Quickly promoted to train newly hired top talents to fill key positions and maximize productivity
- Conducted training class for employees and feature an operation of product's, client tools and processes.
Education
Philip Pocock Catholic Secondary School
Mississauga, ON2017
Skills
- Client
- Relation
- Building
- Conflict resolution
- Scheduling
- Leadership
- Teamwork
- Customer Education
- Product Knowledge
- Problem Resolution
- Reading
- Comprehension
Languages
English
Full Professional
Timeline
Customer Service representative
Nordia/Bell canada
10.2022 - 03.2023
Customer Service Representative
Ikea
03.2019 - 07.2022
Philip Pocock Catholic Secondary School