Tricia Nicole Santos
Maple Ridge,Canada
Summary
Experienced professional seeking job opportunity to utilize talents, enhance skills, and make meaningful contributions to organizational goals. Proven team player with ability to work independently and with minimal supervision.
Overview
14
14
years of professional experience
Work History
Food Service Supervisor
Maplebridge 240 Enterprises (Tim Hortons)
07.2021 - Current
- Assigns employees to a particular stations wherein 'aces in their places' is observed.
- Serves customers with speed and accuracy.
- Makes sure that food safety is in place at all times
- Helps in store's cleanliness maintenance.
- Participates in announced and unannounced 3rd party inspection for food, service, and cleanliness quarterly.
- Ensures product availability during shift.
- Does cashiering and end of day sales declaration.
- Monitors products shelf life on a daily basis
- Prepares backups and refills of food products for the next shift
- Trains new employees.
- Mans one or more stations at a time based on what the operations need.
- Accomplishes production sheet and equipment temperature logs hourly.
- Makes decisions in a timely manner when operational problems arise during the shift.
- Reports any machine breakdowns and repairs to service providers.
- Resolves customer complaints by executing standard customer recovery.
Assistant Restaurant Manager
Jollibee Foods Corporation
08.2015 - 01.2021
- Handled store's cash control and non-food inventory.
- Managed both service and kitchen employees during the shift.
- Empowered employees to deliver gold standard food, service and cleanliness at all times by SOPs implementation.
- Performed end of shift cash declaration and supplies' inventory.
- Ordered food supplies on a regular basis.
- Received deliveries from the suppliers and reported any product defects upon receiving process.
- Trained newly hired crew and management trainees and evaluated their performance by the end of each training.
- Marketing-in-charge assist who was coordinating with local government to increase visibility and monthly sales.
- Participated in planning and executing store's strategies for profit and sales.
- Oversaw store’s labor cost, food and packaging cost , production control and wastages during shift.
- Identified any operational problem and created corrective action plans based on the root cause.
- Organised all the documents respectively.
- Reported any machine repairs to service providers, supervised preventive maintenance and pest control every month.
- Created and monitored incentive programs for employees to motivate team in performing well to be able to achieve sales goals.
- Reported stores performance and achievements on new product
Senior Food and Beverage Associate
Rustan's Group of Companies- Specialty Food Retailers, Inc.
03.2013 - 06.2015
- Managed front of the house people, store cleanliness, and service.
- Coordinated with the restaurant head chef to align food and service standards
- Created weekly team schedule based on operation’s needs.
- Ordered store's supplies in accordance to daily product inventory.
- Trained newly hired workers and assigned them to station that highly utilized their strengths.
- Created weekly and monthly business reports to be submitted directly to the operations manager.
- Performed internal cash and service audit in a monthly basis.
Wellness Consultant/ Customer Advisor
Healthy Options Inc.
05.2011 - 10.2012
- Assisted in-store customers by providing thorough knowledge on supplements, personal care, and food products based on their special diets.
- Helped customers in refilling supplements and prescriptions.
- Assigned in telemarketing by contacting customers who purchases regularly to inform them about their additional discount during their birthday.
- Monitored products shelf life in a timely manner.
- Received weekly delivery of products.
- Participated in month-end inventory.
- Performed cashiering and end of day sales declaration in a daily basis.
- Sold products to customer based on their particular health concern to be able to achieve and even surpass individual monthly sales quota.
Quality Control Intern
Leveflex Inc.
11.2010 - 03.2011
- Actively participated in ongoing training initiatives aimed at expanding skill sets relevant to the field of Quality Control.
- Conducted specific tests to randomly check final product samples’ physicochemical characteristics per batch if attributes met the quality specifications.
- Analyzed statistical data to identify trends in product quality, driving targeted process improvements for increased reliability.
- Gathered random samples from on going production hourly to check if product passed the quality specifications.
Education
Bachelor of Science in Food Technology -
Polytechnic University of the Philippines - Manila
01.2011
Skills
- Rapport building
- Thorough product knowledge
- Strong interpersonal skills
- Promising suggestive selling skills
- Restaurant Management
- People Management
- Profit & Loss
- Labor Cost Analysis
- Restaurant Experience
- Multitasking
- Time management
- Critical Decision Making
- Coffee Making
- Food Safety
- Microsoft Office knowledge
- Hazard analysis
- English proficiency
- Food Service
- Food Preparation
- Cashiering
- Quality control and assurance
Languages
English
Willingtorelocate
- Vancouver, BC
- Burnaby, BC
- Coquitlam, BC
References
- Mitchell Anne Tuquib, Tim Hortons Supervisor, (604) 782 9454
- Christoper Castro, Tim Hortons Supervisor, (778) 865 1194
Timeline
Food Service Supervisor
Maplebridge 240 Enterprises (Tim Hortons)
07.2021 - Current
Assistant Restaurant Manager
Jollibee Foods Corporation
08.2015 - 01.2021
Senior Food and Beverage Associate
Rustan's Group of Companies- Specialty Food Retailers, Inc.
03.2013 - 06.2015
Wellness Consultant/ Customer Advisor
Healthy Options Inc.
05.2011 - 10.2012
Quality Control Intern
Leveflex Inc.
11.2010 - 03.2011
Bachelor of Science in Food Technology -
Polytechnic University of the Philippines - Manila
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