Tricia Stewart

• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Liaised between clients and vendors and maintained effective lines of communication.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained databases to track and record customer data.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Managed filing system, entered data and completed other clerical tasks.
• Volunteered to help with special projects of varying degrees of complexity.

• Provided compassionate assistance during natural disasters or emergencies, effectively coordinating rescue and sheltering of displaced animals.
• Unloaded and impounded animals received from animal control and public.
• Ensured proper handling of deceased animals for transport to designated disposal facilities while adhering to established protocols.
• Wrote reports of activities and maintained files of impoundments and dispositions of animals.
• Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
• Demonstrated adaptability in addressing unique challenges related to specific animal species or situations, applying problem-solving skills to reach successful resolutions.
• Managed accurate record-keeping systems for all impounded animals, ensuring timely updates and smooth communication with other departments.
• Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
• Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
• Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
• Supplied animals with food, water, and personal care.

• Organized a free spay and neuter clinic

• Scheduled and organized delivery routes.
• Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
• Consistently met performance metrics for call handling, contributing to the overall success of the department.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Monitored flow of paperwork and directed information to appropriate departments.
• Communicated with customers to provide delivery updates and resolution.
• Processed invoices and payments for dispatched orders to provide proof of transaction.

• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Established and maintained service schedules for several projects to help plan organize workload.
• Evaluated and analyzed data to identify trends, uncovering opportunities for process improvements and service enhancements.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Maintained database systems to track and analyze operational data.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Conducted regular performance reviews for technicians, providing feedback and support for professional development.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.