Tricia Prah
Sylvan Lake,AB
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
General Manager
Action Flooring & Design
10.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Directed teams in installation, product knowledge,job start-ups and completion
Sales Associate
Laebon Homes
06.2019 - 10.2020
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared and presented contracts and other legal documents to clients.
- Developed new business and managed new and existing clients.
- Coordinated appointments to show buyers prospective homes.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Generated leads for sales through cold calls and referrals.
- Developed space planning concepts, interior finishes and color palette selections for new builds
Executive Assistant
Flint Energy
03.2009 - 06.2014
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on financials
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports, and presentations.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Education
Business
Mount Royal University
Calgary, ABInterior Design
Mount Royal University
Calgary, AB06.2023
Skills
- Project Management
- Expense Control
- Staff Supervision
- Business Development
- Program Administration
- Contract Negotiations
- Account Management
- Customer Retention
- Business Administration
- Effective Leader
- Administrative Skills
- Networking Abilities
- Proficient in [Software]
Languages
English
Full Professional
Timeline
General Manager
Action Flooring & Design
10.2020 - Current
Sales Associate
Laebon Homes
06.2019 - 10.2020
Executive Assistant
Flint Energy
03.2009 - 06.2014
Business
Mount Royal University
Interior Design
Mount Royal University
Similar Profiles
Oshea CampbellOshea Campbell
Design Consultant at Action Flooring & Design AbilitiesDesign Consultant at Action Flooring & Design Abilities
Oshea CampbellOshea Campbell
Sales and Design Consultant at Action Flooring & Design AbilitiesSales and Design Consultant at Action Flooring & Design Abilities
Harpreet Kaur KambojHarpreet Kaur Kamboj
Customer Service Representative at Crown Flooring & DesignCustomer Service Representative at Crown Flooring & Design