Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tricia Mak

Langley,BC

Summary

Results-oriented Program Manager, enthusiastic about taking on new challenges. Skilled in strategic planning, risk management, and stakeholder communication. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.

Overview

13
13
years of professional experience

Work History

Program Manager/Project Manager, Real Estate & Construction

RB Global
11.2023 - Current
  • Advocated for the program, securing executive support and resources necessary for program success, communication, and reporting.
  • Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Led cross-functional teams to deliver strategic program objectives.
  • Developed comprehensive project plans to align resources and timelines.
  • Implemented process improvements to enhance operational efficiency.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Contributed to corporate strategy initiatives management across teams through accountability,

Program Manager, Value Added Services

RB Global
10.2020 - 11.2023
  • Designed and managed global program strategy, achieving significant sales profit growth.
  • Managed stakeholder relationships to gather requirements and address concerns promptly.
  • Doubled sales profits within 18 months by establishing new revenue sources and channels.
  • Led cross-functional team to ensure timely and budget-compliant project development.
  • Grew online business by 800% in one year through strategic initiatives.
  • Oversaw team of two to manage large-scale events with vendors and stakeholders.
  • Championed training campaigns to enhance awareness and adoption of programs.
  • Established strategic relationships with internal and external stakeholders to advance initiatives.
  • Presented project updates regularly to Executive Leadership Teams for visibility.

Program Manager, National Partner Retail

Rogers Communications
06.2015 - 10.2018
  • Executed successful launch and communication of sales programs nationwide across all business lines.
  • Served as the primary contact for national sales teams and senior leadership for internal and external clients.
  • Authored various communications materials including emails, bulletins, presentations, and client documents.
  • Cultivated strategic relationships, resulting in new project launches.
  • Developed communication platforms and guidelines ensuring program compliance across channels.
  • Conducted post-mortem analysis to evaluate project results and identify lessons learned for future initiatives.

Program Specialist, National Retail

Rogers Communications
07.2012 - 06.2015
  • Served as primary liaison between Go-to-Market and National Retail Sales teams.
  • Executed Rogers and Fido sales programs within multi-national retailers.
  • Managed channel marketing elements, including merchandising, training, and communication.
  • Championed events that increased sales and awareness among front line sales representatives.

Education

Certificate of Project Management - Project Management

University of British Columbia
Vancouver, BC
11.2015

Bachelor of Arts - Double Major in Communications and Sociology

Simon Fraser University
Burnaby, BC
05.2015

Skills

  • Project management
  • Risk assessment
  • Cross functional team builder
  • Leadership
  • Strategic planning
  • Budget management
  • Effective communication
  • Decision making
  • Adaptability
  • Complex idea translation

References

References available upon request.

Timeline

Program Manager/Project Manager, Real Estate & Construction

RB Global
11.2023 - Current

Program Manager, Value Added Services

RB Global
10.2020 - 11.2023

Program Manager, National Partner Retail

Rogers Communications
06.2015 - 10.2018

Program Specialist, National Retail

Rogers Communications
07.2012 - 06.2015

Certificate of Project Management - Project Management

University of British Columbia

Bachelor of Arts - Double Major in Communications and Sociology

Simon Fraser University

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Tricia Mak