Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Tricia Jackson

Toronto,ON

Summary

To obtain the position of Personal Support Worker in a long-term or rehabilitation care setting where my skills and experience in providing personal care to ambulant and non-ambulant residents can be utilized to promote the physical and emotional well-being of the residents.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative (Driver)

Hunny Pot Inc.
09.2021 - Current
  • Communicate customer complaints, requests, and feedback to company management for swift resolution.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Cultivate customer loyalty and promote repeat business to improve sales.
  • Use excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked well in teams setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked effectively in fast-paced environments.

Funeral Services Assistant

Browns Funeral Group
06.2022 - 12.2022
  • Welcoming families and visitors into the facility and guiding them into appropriate visitation rooms or chapels.
  • Support funeral directors with all facets of funeral service coordination.
  • Act as pallbearer during the wake, funeral, and burial processes.
  • Display highest level of professionalism and sensitivity when dealing with grieving family members.
  • Carried flowers to hearses or limousines for transportation to places of interment.
  • Welcomed families and visitors into the facility and guided them into appropriate visitation rooms or chapels.

Personal Support Worker

Michael Garron, Toronto General And Bridgepoint
03.2004 - 03.2021
  • Assisted residents/clients with personal hygiene, bathing, dressing, grooming, toileting, etc. Provided general care for bedridden residents/clients, such as positioning, assisting with elimination, skin care, delivering food, and feeding.
  • Applied topical medications such as skin care creams and lotions as directed.
  • Assisted residents/clients in their daily exercise program and use of rehabilitative equipment such as wheelchairs, walkers, canes, etc.
  • Assisted residents/clients with ambulation and transfer using applicable electric/hydraulic/manual equipment and lifting devices.
  • Checked residents/clients' diets for prescribed consistency, fed or assisted with adaptive eating devices, monitored and logged intake, and provided hygienic and mouth care after meals.
  • Recorded observations and personal care provided to residents/clients.
  • Promoted emotional well-being of residents/clients through discussion, comforting, etc.
  • Monitored resident/client safety in accordance with the plan of care; implemented precautionary measures as ordered by physician, e.g. collecting and securing personal belongings (glasses, hearing aids, dentures, etc.). Reported incidents to Head Nurse or R.N., such as disruptive behaviour, fire hazards, and security problems.
  • Participated in the organization and implementation of social and recreational programs for residents/clients. Assisted residents/participants with crafts and use of musical instruments, recreational and sports equipment. Reported resident/client participation and progress to the R.N. or Day Centre Supervisor. Escort residents/clients to outpatient clinics or on outings, as directed.
  • Maintained the cleanliness and neatness of resident/client living area and the work unit, e.g. nursing station and rooms.
  • Cleaned, sanitized and distributed personal care items such as brushes, combs, and nursing supplies. Rinsed whirlpool tubs.

Education

Continuing Education -

Centennial College of Applied Arts And Technology
Scarborough, ON
01.2024

Associate of Science - Occupational & Physiotherapist Assistant

Centennial College
Toronto, ON
05.2019

Associate of Applied Science - Personal Support Worker

George Brown College
Toronto, ON
01.2004

Skills

  • Knowledge of personal care practices and techniques for residents or clients in a long-term or rehabilitation care setting
  • Ability to use a mechanical lift and other equipment for lifting, turning, and transferring residents
  • Knowledge of basic infection control principles and the use of personal protective equipment
  • Ability to accurately measure and record vital signs such as temperature, radial pulse, respirations, and weight
  • Familiarity with personal care items such as brushes, combs, and nursing supplies
  • Excellent communication skills to interact effectively with residents, families, staff members, and visitors
  • Empathy and sensitivity towards residents' needs and behaviors
  • Ability to work in a team environment and participate in multidisciplinary care planning
  • Flexibility and adaptability to changes in schedule and operational needs
  • Commitment to providing high-quality care and promoting the emotional well-being of residents
  • Commitment to providing high-quality care and promoting the emotional well-being of residents

Certification

  • 2022-08 AMB Driving School - Accreditation Program
  • 2021-10 Cansell Expert + Standards Bundle
  • 2010-04 CPR and First Aid - (C level)
  • 2004-01 Personal Support Worker
  • 1993-04 Full G license

Affiliations


Mothers Against Drunk Driving Canada

Alcohol and Gaming Commission of Ontario

Ontario Personal Support Workers Association



Timeline

Funeral Services Assistant

Browns Funeral Group
06.2022 - 12.2022

Customer Service Representative (Driver)

Hunny Pot Inc.
09.2021 - Current

Personal Support Worker

Michael Garron, Toronto General And Bridgepoint
03.2004 - 03.2021

Continuing Education -

Centennial College of Applied Arts And Technology

Associate of Science - Occupational & Physiotherapist Assistant

Centennial College

Associate of Applied Science - Personal Support Worker

George Brown College

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