Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tricia Hatfield

Oshawa,Canada

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Kmart Zellers
Scarborough , ON
02.1989 - 01.2003
  • Assisted customers with inquiries about products and services.
  • Processed customer orders and returns efficiently.
  • Maintained knowledge of current promotions and policies.
  • Collaborated with team members to enhance service delivery.
  • Resolved customer complaints with patience and empathy.
  • Handled cash transactions and maintained register accuracy.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.

Education

High School Diploma -

Cardinal Newman
Scarborough On
06-1990

Skills

  • Order processing
  • Customer inquiries
  • Complaint resolution
  • Cash handling
  • Product knowledge
  • Customer relationship management

Timeline

Customer Service Representative

Kmart Zellers
02.1989 - 01.2003

High School Diploma -

Cardinal Newman

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Tricia Hatfield