Hi, I’m
Tricia Friars
BNRN, BSc
Rothesay,NB
Summary
Compassionate Clinical Case Manager adept at handling high caseloads without sacrificing quality of care. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families.
Operates in high-pressure environments while recommending best resources and courses of action to benefit patient/ family needs and return each to optimal quality of life.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
30
years of professional experience
8
Certifications
Work History
Self-Employed
Health Care Navigation/ Case Manager
2 2023 - Current
Job overview
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Evaluated treatment plans against individual goals and healthcare standards.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assessed community needs and identified resources for social and community service programs.
- Provided leadership, guidance and support to staff members.
Kings Way Care CentreNew Brunswick , NB
Nurse Manager
09.2008 - 09.2023
Job overview
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Established strong relationships with patients'' families, providing support and education throughout the treatment process.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Reduced hospital readmission rates with proactive discharge planning and thorough patient education.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
University of New Brunswick
Nursing Instructor/ Nursing Faculty Liaison
01.2008 - 04.2023
Job overview
- Supported student educational and vocational planning to help each optimize learning strategies and reap long-term career benefits.
- Assessed student knowledge levels and abilities with detailed assessments.
- Oversaw laboratory and clinical environments to help students advance knowledge and abilities.
- Organized guest lectures from industry professionals to provide students with diverse perspectives on current healthcare issues.
- Integrated ethical considerations into classroom discussions, promoting a strong sense of professionalism among students.
- Served as a mentor to students, offering guidance on academic and career-related matters.
- Participated in ongoing professional development opportunities, staying current with best practices in nursing education and ensuring high-quality instruction.
- Participated in curriculum development initiatives, contributing to the continuous improvement of the nursing program.
- Coordinated clinical rotations for students, ensuring they gained valuable hands-on experience in various nursing specialties.
- Implemented innovative teaching methods such as simulation-based learning, which improved student competency and critical thinking skills.
- Maintained strong relationships with clinical partners, securing high-quality placements for students during their practicum experiences.
- Conducted research on emerging trends in nursing education, incorporating findings into course materials for relevancy and accuracy.
- Liaised with medical and nursing personnel to evaluate and improve teaching and nursing practices.
RoutinifyRothesay, New Brunswick
Clinical Director - Supporting Healthy Aging in Place at Home
09.2018 - 02.2023
Job overview
- Implemented WellAssist ™ - improving the delivery of patient care services.
- Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Managed budgets and resources effectively, resulting in cost savings without sacrifice to quality of care.
- Championed innovation within the clinic setting by promoting research-driven practices and adopting emerging healthcare trends.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Streamlined clinical operations for improved efficiency and reduced costs.
- Represented organization at all community events, answering questions, providing details and giving informative presentations.
- Developed, implemented, revised, and evaluated policies and procedures.
- Analyzed data on clinical outcomes to identify trends in patient populations, informing decisions on targeted interventions or program adjustments as needed.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Created customized care plans, working with caregivers and families to assess and meet individual needs.
Routinify
Clinical Lead for R&D for Health Tech Startup
09.2018 - 09.2019
Job overview
- Clinicial lead to the development of WellAssist ™, an innovative health tech solution for Healthy Aging in Place. Ensuring timely deadlines and population health needs were met.
- Championed the importance of patient-centered care within the organization by consistently prioritizing patient needs and preferences in all aspects of case management.
- Increased efficiency in care coordination by establishing strong relationships with external providers such as home health agencies, rehabilitation centers, and hospice organizations.
- Streamlined case management processes by maintaining accurate documentation and utilizing up-to-date technology tools.
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Contributed innovative ideas during brainstorming sessions, driving project success through creative problem solving.
- Participated in software field testing to verify performance of developed projects.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Translated customer requirements into written use cases.
- Created proofs of concept for innovative new solutions.
- Tested and deployed scalable and highly available software products.
- Conducted data modeling, performance and integration testing.
- Designed and implemented a scalable application (WellAssist ™) for Healthy Aging in Place
Horizon Health Authority
Registered Nurse BNRN
05.2003 - 09.2018
Job overview
- Managed patient/ family care from admission to discharge.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
Irving Oil Limited, Refining Division
Chemist
01.1995 - 01.1999
Job overview
- Performed technical laboratory functions in compliance with regulatory agencies and safety requirements.
- Enhanced product quality by developing and optimizing chemical processes and procedures.
- Coordinated and performed analytical tests to comply with established standards and specifications.
- Maintained organized, safe and efficient laboratory environment to minimize accidents and prevent cross contamination.
- Collaborated with interdisciplinary teams to solve complex problems in product development.
- Established quality control measures for instrumentation and monitored data quality to operate instrument with control limits.
- Mentored junior chemists, providing guidance on industry best practices and career development opportunities.
Education
University of New BrunswickSaint John, NB
Bachelor of Nursing
05.2001
University of New BrunswickSaint John, NB
Bachelor of Science from Biology
05.2001
Skills
Case Management
Awards/ Recognition
- Awarded Dean’s List standing for academic excellence in all 4 years of Nursing.
- Awarded the NANB President’s Award for Excellence in Nursing, nominated by the Faculty of Nursing at UNB.
- Received Academic Scholarships for academic excellence in all 4 years of Nursing.
- Received the Dr. Eli Davis Memorial Prize for demonstration of excellent clinical practice in a surgical area.
- Inducted into the Golden Key International Honour Society in.
- Received the Dr. William MacIntosh Chapter I.O.D.E. Scholarship for academic excellence.
- Received the N. Myles Brown Undergraduate Scholarship for academic excellence.
- Received the MindCare New Brunswick Foundation Scholarship for academic excellence.
- Received the Saint John Chapter NANB Prize after being nominated by the Faculty of Nursing at UNB.
- Received the Alumni Undergraduate Scholarship for academic excellence.
Certification
Mental Health First Aid
Degrees
- Bachelor of Nursing Degree, University of New Brunswick, Saint John, NB
- Bachelor of Science Degree, University of New Brunswick, Saint John, NB
Languages
Bilingual – English/ French
www.routinify.com
The Solution for Healthy Aging in Place - at Home. Supporting formal and in-formal caregivers and their loved ones.
Timeline
Clinical Lead for R&D for Health Tech Startup
Routinify
09.2018 - 09.2019
Clinical Director - Supporting Healthy Aging in Place at Home
Routinify
09.2018 - 02.2023
Nurse Manager
Kings Way Care Centre
09.2008 - 09.2023
Nursing Instructor/ Nursing Faculty Liaison
University of New Brunswick
01.2008 - 04.2023
Registered Nurse BNRN
Horizon Health Authority
05.2003 - 09.2018
University of New Brunswick
Bachelor of Nursing
05.2001
University of New Brunswick
Bachelor of Science from Biology
05.2001
Chemist
Irving Oil Limited, Refining Division
01.1995 - 01.1999
Health Care Navigation/ Case Manager
Self-Employed
2 2023 - Current
Similar Profiles
James ShawJames Shaw
Maintenance-technician /Handyman Assistant at Self-employedMaintenance-technician /Handyman Assistant at Self-employed
Pierre MaynardPierre Maynard
Freelance Content Creator at Self-employedFreelance Content Creator at Self-employed
Benjamin BrownBenjamin Brown
Independent Lawn Care and Snow Removal Service Provider at Self-employedIndependent Lawn Care and Snow Removal Service Provider at Self-employed