TRICIA CASTILLO
Los Angeles
Summary
Dynamic healthcare professional with extensive experience at Angeles Medical Center, excelling in patient coordination and effective communication. Proven ability to enhance customer satisfaction through problem resolution and exceptional service. Skilled in health records management and proficient in Microsoft Office, ensuring efficient operations and high-quality patient care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ANGELES MEDICAL CENTER
Medical referral coordinator
Los Angeles
01.2025 - 08.2025
- Facilitated timely processing and management of patient referrals.
- Coordinated communications with physicians and specialist healthcare staff.
- Scheduled patient appointments with specialist providers efficiently.
- Responded to patient inquiries regarding referral processes promptly.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CARING CHOICE INC - HOME HEALTH AIDE
Home Health Care Aid
Los Angeles
09.2012 - 01.2022
- Monitored patient health by checking vital signs regularly.
- Provided companionship and emotional support to enhance patient well-being.
- Coordinated with healthcare professionals to ensure proper patient care.
- Communicated effectively with patients and families about care procedures.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Documented care provided and submitted notes to supervisor.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
GARFIELD RX PHARMACY
Pharmacy clerk
Los Angeles
09.2005 - 11.2010
- Assisted customers with medication inquiries and provided guidance.
- Processed customer prescriptions accurately and efficiently.
- Collaborated with pharmacists to prepare medication orders.
- Updated patient records with prescription information promptly.
- Trained new staff on pharmacy procedures and customer service practices.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Processed payments from customers using cash registers or other electronic systems.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Counted pills, measured medications and compounded intravenous solutions.
Education
Some College (No Degree) -
West Los Angeles College
Culver City, CAHigh School Diploma -
Sadie Vernon High Scool
Skills
- Patient coordination
- Effective communication
- Customer service
- Health records management
- Time management
- Problem resolution
- Team collaboration
- Microsoft office
- First Aid/CPR
Certification
Certified Nursing Assistant
Certified Medical Assistant
Timeline
ANGELES MEDICAL CENTER
Medical referral coordinator
01.2025 - 08.2025
CARING CHOICE INC - HOME HEALTH AIDE
Home Health Care Aid
09.2012 - 01.2022
GARFIELD RX PHARMACY
Pharmacy clerk
09.2005 - 11.2010
Some College (No Degree) -
West Los Angeles College
High School Diploma -
Sadie Vernon High Scool
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