Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tricia Blackmore

Grande Prairie,Canada

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Professional Taxi Driver

Women First
Grande Prairie, Alberta
02.2025 - Current
  • Assisted passengers entering or exiting vehicles as necessary.
  • Collected fares according to established rates and ensured fare accuracy through use of meters and GPS systems.
  • Followed all applicable laws, safety regulations, and defensive driving practices while operating vehicles.
  • Stayed informed of changing roads, detours, new addresses, traffic patterns and local events that could impact customer travel plans.
  • Provided excellent customer service, including assisting passengers with luggage and answering queries.
  • Utilized GPS and city knowledge to determine best routes and avoid traffic delays.
  • Communicated effectively with dispatchers and other drivers to improve service efficiency.
  • Managed cash and electronic payments for fares accurately.

Cleaning Supervisor -Airport

GDI
Moncton, New Brunswick
08.2024 - 08.2025
  • Created weekly schedules for staff members to ensure proper coverage in all areas.
  • Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
  • Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
  • Coordinated with other departments regarding special events or projects requiring additional cleaning services.
  • Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
  • Adhered to company policies and procedures while upholding safety standards in accordance with OSHA regulations.
  • Stocked room attendant carts with supplies to keep carts organized and clean.

Youth Care Worker

Sunrise House
Grande Prairie, Alberta
12.2023 - 05.2024
  • Utilized community resources to provide additional support for youth receiving services.
  • Provided crisis intervention services during times of distress or emergency situations.
  • Maintained accurate records of daily activities, progress notes, and incident reports.
  • Supervised visits between parents and guardians and children placed in care.
  • Conducted assessments of clients' needs upon intake into program.
  • Fostered a supportive and trusting relationship with youths to encourage open communication.

Developmental Support Worker

Mountain Plains
Grande Prairie, Alberta
12.2021 - 07.2022
  • Assisted in developing effective behavioral management strategies for challenging behaviors.
  • Ensured that all safety protocols were followed in accordance with agency policies and procedures.
  • Conducted assessments of clients' needs and abilities, developed individualized plans for each client, and monitored progress towards goals.
  • Assisted clients with daily living tasks such as shopping, meal preparation, budgeting, housekeeping duties.
  • Provided transportation for clients to appointments or recreational activities as necessary.
  • Provided crisis intervention services when needed by responding quickly and calmly in emergency situations.

Customer Experience Representative

Bluewave
Grande Prairie, Alberta
07.2020 - 02.2021
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Ensured compliance with safety regulations and company policies.
  • Received and dispatched calls for emergency services.
  • Provided timely updates to customers regarding their orders or requests.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.

Roadside Assistance Agent

Asurion
Moncton, New Brunswick
06.2004 - 11.2005
  • Coordinated with tow truck operators to ensure prompt arrival times for customers in need of assistance.
  • Provided customer service to stranded motorists by answering questions, providing information, and addressing concerns.
  • Followed up with customers after completion of job to ensure satisfaction with results.
  • Reported any suspicious activity or unsafe driving conditions observed while on call.
  • Provided detailed estimates for repair services requested by customers.
  • Utilized GPS tracking systems to optimize service provider dispatch.
  • Communicated effectively with service providers to ensure quality service delivery.
  • Managed a high volume of emergency calls with professionalism and empathy.

Customer Service Representative

United Parcel Service
Moncton, New Brunswick
01.1997 - 06.1998
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered 200+ incoming calls daily in a timely manner using one call resolution.

Rogers Wireless Agent

Rogers
Moncton, New Brunswick
05.1996 - 03.1997
  • Upsold additional products or services when appropriate in order to meet sales goals.
  • Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.
  • Participated in ongoing training programs related to job duties or responsibilities.
  • Developed customer relationships and ensured satisfaction with services.
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.

Education

Accounting And Computer Applications -

Eastern College
Moncton, NB
10-2004

High School Diploma -

Macnaughton High School
Moncton, NB
06-1995

Skills

  • GPS navigation
  • Defensive driving
  • Traffic pattern analysis
  • Customer service
  • Route optimization
  • Conflict resolution
  • Call management
  • Time management
  • Team collaboration
  • Quality assurance
  • Proficient in Microsoft Office
  • Inbound phone calls
  • 40 WPM
  • Product knowledge
  • Complaint resolution

Certification

First Aid and Cpr/AED Level C Training

BC Standard First Aid

Expires February 8, 2026

WHMIS Certificate

Expiry June 2026

Applied Suicide Intervention Skills Training Certificate

Expiry: Jun 21, 2026

Timeline

Professional Taxi Driver

Women First
02.2025 - Current

Cleaning Supervisor -Airport

GDI
08.2024 - 08.2025

Youth Care Worker

Sunrise House
12.2023 - 05.2024

Developmental Support Worker

Mountain Plains
12.2021 - 07.2022

Customer Experience Representative

Bluewave
07.2020 - 02.2021

Roadside Assistance Agent

Asurion
06.2004 - 11.2005

Customer Service Representative

United Parcel Service
01.1997 - 06.1998

Rogers Wireless Agent

Rogers
05.1996 - 03.1997

Accounting And Computer Applications -

Eastern College

High School Diploma -

Macnaughton High School

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Tricia Blackmore