Tricia Blackmore
Grande Prairie,Canada
Summary
Committed teaching assistant with background in adapting educational materials to meet diverse student needs. Skilled in creating engaging learning environments and providing support for instructional tasks. Strengths include strong communication, organizational, and collaboration skills. Have contributed positively to improving classroom dynamics and enhancing student understanding through innovative teaching strategies.
Overview
28
28
years of professional experience
Work History
Cleaning Supervisor
GDI Integrated Services
01.2024 - Current
- Coordinate activities with other departments
- Providing housekeeping staff with training
- Interpersonal communication
- Investigating customer complaints
- Supervise cleaning staff and payroll management
- Leadership
- Reviewing work schedules
- Safety procedures
- Communicating with other departments
- Communication
- Detail-oriented
- Handle reassignment of tasks when needed
Youth Care Worker
Sunrise Youth Shelter
01.2023 - Current
- Demonstrate problem-solving and decision-making skills, ability to gather and process information to support the organization and its team
- Demonstrate organizational and time management skills, accountability, reliability, and punctuality
- Broad knowledge of social mental health and substance use services available in the community
- Build strong, professional relationships with youth, your team, and community members
- Value personal and professional growth - open to learning from all members of the team
- Enjoys a fast paced environment where things change quickly, and solution focused quick thinking
- Administer medications as prescribed by healthcare professionals
- Prepare and serve meals for clients
Developmental Support Worker
Mountain Plains
01.2023 - Current
- Attended meetings at Arch with clients for psychological assessments
- Provide and help coordinate client-centered support services to individuals identified as living with a developmental disability in a residential setting
- Collaborate with social services agencies to ensure appropriate client care
- Utilize a variety of skills and techniques to teach life and independent living skills to the individuals served in a cooperative environment
- Coordinated outings, such as medical, dental, and mental health appointments
- Medical administration to clients
Night Auditor
Sandman
01.2022 - Current
- Audited and balanced cash and credit transactions daily and reset register for the next days operations
- Generated daily, weekly and monthly reports to close out day and meet objectives
- Balanced cash drawer by counting cash at the beginning and end of shift
- Bookkeeping for hotel nightly
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment
- Post all daily room and outstanding charges
- Take over from the evening cashier, checking and accepting float and takings
- Accept and lock away keys from various departments
Customer Experience Representative
Bluewave Energy
01.2020 - 01.2021
- Answered calls from residential and commercial customers needing propane and fuel deliveries
- Daily meetings to improve quality of customer service
- Sent daily emails to management and clients when opening new accounts
- Strived for superior customer service and one call resolution
- Coordinated with dispatch to ensure on time and efficient delivery
Individual Case Worker
North Reach
01.2019 - 01.2020
- Documented data and completed accurate updates to case records
- Collaborated with community program leaders and advocates to make resources accessible to those in need
- Identified issues, analyzed information and provided solutions to problems
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Carried out day-day-day duties accurately and efficiently
- Developed rapport to create safe and trusting environment for care
Care Human Services
01.2018 - 01.2019
- Worked with a high behavior client as well as youth
- Make meals by following a menu plan to ensure the client has the proper nutrition
- Guide the client through their daily routines
- Use NVCI technique when needed for the client
- Attend staff meetings to gain insight on where we can improve serving the client
- Accompany the client on outings twice a week including Eastlink center and the library
- Drive the client to his parents for home visits
- Administer Medication in a timely manner at specific times of the day and night
- Working with youth to get them ready to be on their own
- Filled out various reports for clients such as daily journal, daily hygiene, bedroom cleaning checklist, temperature tracking as well as hazard assessment and yard tracker
Respite for Foster Families
01.2017 - 01.2019
- Able to work with children and adolescents living with significant emotional and behavioral needs
- Able to help youth develop skills for the greatest opportunities as adults
- Able to support and respect the child/youth's cultural, diverse background
- Accepting of their higher needs and understand a child's worries about living with another family
- Patient in working with a child/youth who may be very active or withdrawn
- Planned outings and activities with the child/youth in the community: library visits, park, swimming, crafts, pottery
Educational Assistant
Grande Prairie Public School District
01.2014 - 12.2014
- Supervise hands-on activities and participate in educational games
- Developed a good rapport with the children to cultivate a creative and encouraging atmosphere
- Worked with Grade One and Grade Three Students with their Math and Reading skills
Educational Assistant
Peace Wapiti Public School District
01.2013 - 12.2013
- Provided support to classroom teachers daily and promoted planned activities, supervise hands-on activities and participated in educational games
- Chaperone field trips
- Developed a good rapport with the children to cultivate a creative and encouraging atmosphere
- Increased patience working with students
- Organized Management
Roadside Assistance Representative
Asurion
01.2004 - 01.2005
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Determine customer needs by asking relevant questions and listening actively to the responses
- Troubleshooting to determine the best way to help the client
- Filled out reports pertaining to the clients situation in order to get help to them as quickly as possible
Customer Service Representative
United Parcel Service
01.1997 - 01.1998
- Greeted customers in a timely fashion, while quickly determining their needs
- Filled out reports daily for each client
- Setting goals, both short and long-term and work towards achieving them
- Document management
- Word processing
- Microsoft Office
- Routinely answered customer questions regarding merchandise and pricing
- Managing large amounts of inbound and outbound calls in a timely manner |200+
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
Education
Cultural Awareness -
Northwestern Polytechnic
01.2027
Non-Violent Crisis Intervention -
05.2026
Applied Suicide Intervention Skills Training -
04.2026
Sarc- Med Admin -
01.2026
First Aid and CPR -
01.2026
Trauma Informed Care -
03.2024
Ballad Essential Skills to Success -
Grande Prairie, AB03.2023
Accounting Diploma -
Eastern College School of Business
Moncton, NB10.2004
High School Diploma -
McNaughton High School
Moncton, NB01.1994
Indigenous Awareness -
University of Alberta
Human trafficking Awareness -
AlbertaSkills
- Guided reading
- Behavior Management
- Student Motivation
- Progress Monitoring
- Conflict resolution
- Teacher support
- Task prioritization
- Classroom organization
- Cognitive Development Strategies
- Special needs support
- Friendly and outgoing
- Speech therapy support
- Conflict resolution techniques
- Homework assistance
- Individual student assistance
- Child development
- Literacy development
References
- Teresa King, Team Lead, 780-933-2704
- Natalie Williams, Personal Reference, 780-832-2393
- Bernice Gdi, Manager, +1 (506) 874-2437
Timeline
Cleaning Supervisor
GDI Integrated Services
01.2024 - Current
Youth Care Worker
Sunrise Youth Shelter
01.2023 - Current
Developmental Support Worker
Mountain Plains
01.2023 - Current
Night Auditor
Sandman
01.2022 - Current
Customer Experience Representative
Bluewave Energy
01.2020 - 01.2021
Individual Case Worker
North Reach
01.2019 - 01.2020
Care Human Services
01.2018 - 01.2019
Respite for Foster Families
01.2017 - 01.2019
Educational Assistant
Grande Prairie Public School District
01.2014 - 12.2014
Educational Assistant
Peace Wapiti Public School District
01.2013 - 12.2013
Roadside Assistance Representative
Asurion
01.2004 - 01.2005
Customer Service Representative
United Parcel Service
01.1997 - 01.1998
Cultural Awareness -
Northwestern Polytechnic
Non-Violent Crisis Intervention -
Applied Suicide Intervention Skills Training -
Sarc- Med Admin -
First Aid and CPR -
Trauma Informed Care -
Ballad Essential Skills to Success -
Accounting Diploma -
Eastern College School of Business
High School Diploma -
McNaughton High School
Indigenous Awareness -
University of Alberta