Skills
Work History
Education
Languages
References
Hi, I’m

Tricia Blackmore

Grande Prairie ,AB

Skills

  • Schedule Management
  • Customer Service
  • Editing and proofreading
  • Negotiation
  • Spreadsheet software data entry
  • Time Management
  • Efficiency with email platforms
  • Professionalism
  • Attention to detail
  • Self Starter

Work History

Sunrise Youth Shelter -casual

Job overview

  • Demonstrate problem-solving and decision-making skills, ability to gather and process information to support the organization and its team
  • Demonstrate organizational and time management skills, accountability, reliability, and punctuality
  • Broad knowledge of social mental health and substance use services available in the community
  • Build strong, professional relationships with youth, your team, and community members
  • Value personal and professional growth – open to learning from all members of the team
  • Enjoy a fast-paced environment where things change quickly, and solution-focused quick thinking
  • Experience working with children and youth with complex needs and multiple diagnoses (ADD, ADHD, Trauma, FASD, ODD, addictions.

Bluewave Energy – Customer Experience Representative

Job overview

  • Answered calls from residential and commercial customers needing propane and fuel deliveries
  • Daily meetings to improve the quality of customer service
  • Sent daily emails to management and clients when opening new accounts
  • Strived for superior customer service and one-call resolution
  • Coordinated with dispatch to ensure on-time and efficient delivery.

North Reach – Individual Case worker

Job overview

  • Documented data and completed accurate updates to case records
  • Collaborated with community program leaders and advocates to make resources accessible to those in need
  • Identified issues, analyzed information, and provided solutions to problems
  • Prepared a variety of different written communications, reports, and documents to ensure smooth operations
  • Carried out day-to-day duties accurately and efficiently
  • Developed rapport to create a safe and trusting environment for care.

Care Human Services

Job overview

  • Worked with a high behavior client as well as youth
  • Made meals by following a menu plan to ensure the client has the proper nutrition
  • Guided the client through their daily routines
  • Used NVCI technique when needed for the client
  • Attended staff meetings to gain insight on where we can improve serving the client
  • Accompanied the client on outings twice a week, including Eastlink center and the library
  • Drove the client to his parents for home visits
  • Administered Medication in a timely manner at specific times of the day and night
  • Worked with youth to get them ready to be on their own
  • Filled out various reports for clients such as daily journal, daily hygiene, bedroom cleaning checklist, temperature tracking, as well as hazard assessment and yard tracker.

Grande Prairie Public School District- Educational Assistant

Job overview

  • Supervised hands-on activities and participated in educational games
  • Developed a good rapport with the children to cultivate a creative and encouraging atmosphere
  • Worked with Grade One and Grade Three Students with their Math and Reading skills.

Peace Wapiti Public School District – Educational Assistant

Job overview

  • Provided support to classroom teacher daily and promoted planned activities, supervised hands-on activities, and participated in educational games
  • Chaperoned field trips
  • Developed a good rapport with the children to cultivate a creative and encouraging atmosphere
  • Increased patience working with students
  • Organized Management.

Homeschool Teacher

Job overview

  • Prepared the classroom for lessons, organized materials, and located additional resources, supervised hands-on activities, and participated in educational games
  • Offered one-on-one assistance to children struggling with specific subjects and completing assignments
  • Listened to students read out loud as well as read to children and tested children in various subjects.

Asurion- Roadside Assistance Representative

Job overview

  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Determined customer needs by asking relevant questions and listening actively to the responses.

United Parcel Service -Customer Service Representative

Job overview

  • Greeted customers in a timely fashion while quickly determining their needs
  • Routinely answered customer questions regarding merchandise and pricing
  • Managed large amounts of inbound and outbound calls in a timely manner
  • Seized opportunities to upsell products when they arise
  • Built sustainable relationships and engaged customers by taking the extra mile.

Rogers Wireless- Customer Service Agent

Job overview

  • Learned, referenced, and applied product knowledge information
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Handled customer complaints.

Mountain Plains - developmental Support Worker
01.2022

Job overview

  • Provide and help coordinate client-centered support services to individuals identified as living with a developmental disability in a residential setting
  • Collaborate with social services agencies to ensure appropriate client care
  • Utilize a variety of skills and techniques to teach life and independent living skills to the individuals served in a cooperative environment
  • Coordinated outings, such as medical, dental, and mental health appointments
  • Attended meetings at Arch with clients for psychological assessments.

Sandman – Night Auditor
01.2021

Job overview

  • Audited and balanced cash and credit transactions daily and reset register for the next day's operations
  • Generated daily, weekly, and monthly reports to close out the day and meet objectives
  • Balanced cash drawer by counting cash at the beginning and end of the shift
  • Compiled and checked daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems
  • Presented statements of charges to departing guests and received payment
  • Posted all daily room and outstanding charges
  • Took over from the evening cashier, checking and accepting float and takings
  • Accepted and locked away keys from various departments.

Education

AIX Safety
Alberta

Whmis
06.2024 - 06.2027

Sarc
Alberta

Med Asist
01.2024 - 01.2027

Canadian Red Cross
Alberta

First Aid and CPR
02.2023 - 02.2026

Alberta Health Services
Alberta

Food safe
04.2024 - 04.2027

Eastern College School of Business

Accounting Diploma - Microsoft Office proficient
09.2003 - 10.2004

McNaughton High School

High School Diploma
09.1992 - 06.1995

Center For Suicide Prevention
Alberta

ASIST
06.2023 - 06.2026

Languages

English
Native or Bilingual

References

Available upon request
Tricia Blackmore