Hi, I’m
Tricia Blackmore
Grande Prairie ,AB
Skills
- Schedule Management
- Customer Service
- Editing and proofreading
- Negotiation
- Spreadsheet software data entry
- Time Management
- Efficiency with email platforms
- Professionalism
- Attention to detail
- Self Starter
Work History
Sunrise Youth Shelter -casual
Job overview
- Demonstrate problem-solving and decision-making skills, ability to gather and process information to support the organization and its team
- Demonstrate organizational and time management skills, accountability, reliability, and punctuality
- Broad knowledge of social mental health and substance use services available in the community
- Build strong, professional relationships with youth, your team, and community members
- Value personal and professional growth – open to learning from all members of the team
- Enjoy a fast-paced environment where things change quickly, and solution-focused quick thinking
- Experience working with children and youth with complex needs and multiple diagnoses (ADD, ADHD, Trauma, FASD, ODD, addictions.
Bluewave Energy – Customer Experience Representative
Job overview
- Answered calls from residential and commercial customers needing propane and fuel deliveries
- Daily meetings to improve the quality of customer service
- Sent daily emails to management and clients when opening new accounts
- Strived for superior customer service and one-call resolution
- Coordinated with dispatch to ensure on-time and efficient delivery.
North Reach – Individual Case worker
Job overview
- Documented data and completed accurate updates to case records
- Collaborated with community program leaders and advocates to make resources accessible to those in need
- Identified issues, analyzed information, and provided solutions to problems
- Prepared a variety of different written communications, reports, and documents to ensure smooth operations
- Carried out day-to-day duties accurately and efficiently
- Developed rapport to create a safe and trusting environment for care.
Care Human Services
Job overview
- Worked with a high behavior client as well as youth
- Made meals by following a menu plan to ensure the client has the proper nutrition
- Guided the client through their daily routines
- Used NVCI technique when needed for the client
- Attended staff meetings to gain insight on where we can improve serving the client
- Accompanied the client on outings twice a week, including Eastlink center and the library
- Drove the client to his parents for home visits
- Administered Medication in a timely manner at specific times of the day and night
- Worked with youth to get them ready to be on their own
- Filled out various reports for clients such as daily journal, daily hygiene, bedroom cleaning checklist, temperature tracking, as well as hazard assessment and yard tracker.
Grande Prairie Public School District- Educational Assistant
Job overview
- Supervised hands-on activities and participated in educational games
- Developed a good rapport with the children to cultivate a creative and encouraging atmosphere
- Worked with Grade One and Grade Three Students with their Math and Reading skills.
Peace Wapiti Public School District – Educational Assistant
Job overview
- Provided support to classroom teacher daily and promoted planned activities, supervised hands-on activities, and participated in educational games
- Chaperoned field trips
- Developed a good rapport with the children to cultivate a creative and encouraging atmosphere
- Increased patience working with students
- Organized Management.
Homeschool Teacher
Job overview
- Prepared the classroom for lessons, organized materials, and located additional resources, supervised hands-on activities, and participated in educational games
- Offered one-on-one assistance to children struggling with specific subjects and completing assignments
- Listened to students read out loud as well as read to children and tested children in various subjects.
Asurion- Roadside Assistance Representative
Job overview
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Determined customer needs by asking relevant questions and listening actively to the responses.
United Parcel Service -Customer Service Representative
Job overview
- Greeted customers in a timely fashion while quickly determining their needs
- Routinely answered customer questions regarding merchandise and pricing
- Managed large amounts of inbound and outbound calls in a timely manner
- Seized opportunities to upsell products when they arise
- Built sustainable relationships and engaged customers by taking the extra mile.
Rogers Wireless- Customer Service Agent
Job overview
- Learned, referenced, and applied product knowledge information
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled customer complaints.
Mountain Plains - developmental Support Worker
01.2022
Job overview
- Provide and help coordinate client-centered support services to individuals identified as living with a developmental disability in a residential setting
- Collaborate with social services agencies to ensure appropriate client care
- Utilize a variety of skills and techniques to teach life and independent living skills to the individuals served in a cooperative environment
- Coordinated outings, such as medical, dental, and mental health appointments
- Attended meetings at Arch with clients for psychological assessments.
Sandman – Night Auditor
01.2021
Job overview
- Audited and balanced cash and credit transactions daily and reset register for the next day's operations
- Generated daily, weekly, and monthly reports to close out the day and meet objectives
- Balanced cash drawer by counting cash at the beginning and end of the shift
- Compiled and checked daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems
- Presented statements of charges to departing guests and received payment
- Posted all daily room and outstanding charges
- Took over from the evening cashier, checking and accepting float and takings
- Accepted and locked away keys from various departments.
Education
AIX Safety Alberta
Whmis
06.2024 - 06.2027
Sarc Alberta
Med Asist
01.2024 - 01.2027
Canadian Red Cross Alberta
First Aid and CPR
02.2023 - 02.2026
Alberta Health Services Alberta
Food safe
04.2024 - 04.2027
Eastern College School of Business
Accounting Diploma - Microsoft Office proficient
09.2003 - 10.2004
McNaughton High School
High School Diploma
09.1992 - 06.1995
Center For Suicide Prevention Alberta
ASIST
06.2023 - 06.2026
Languages
English
Native or Bilingual
References
Available upon request
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