Demonstrate problem-solving and decision-making skills, ability to gather and process information to support the organization and its team
Demonstrate organizational and time management skills, accountability, reliability, and punctuality
Broad knowledge of social mental health and substance use services available in the community
Build strong, professional relationships with youth, your team, and community members
Value personal and professional growth – open to learning from all members of the team
Enjoy a fast-paced environment where things change quickly, and solution-focused quick thinking
Experience working with children and youth with complex needs and multiple diagnoses (ADD, ADHD, Trauma, FASD, ODD, addictions.
Bluewave Energy – Customer Experience Representative
Job overview
Answered calls from residential and commercial customers needing propane and fuel deliveries
Daily meetings to improve the quality of customer service
Sent daily emails to management and clients when opening new accounts
Strived for superior customer service and one-call resolution
Coordinated with dispatch to ensure on-time and efficient delivery.
North Reach – Individual Case worker
Job overview
Documented data and completed accurate updates to case records
Collaborated with community program leaders and advocates to make resources accessible to those in need
Identified issues, analyzed information, and provided solutions to problems
Prepared a variety of different written communications, reports, and documents to ensure smooth operations
Carried out day-to-day duties accurately and efficiently
Developed rapport to create a safe and trusting environment for care.
Care Human Services
Job overview
Worked with a high behavior client as well as youth
Made meals by following a menu plan to ensure the client has the proper nutrition
Guided the client through their daily routines
Used NVCI technique when needed for the client
Attended staff meetings to gain insight on where we can improve serving the client
Accompanied the client on outings twice a week, including Eastlink center and the library
Drove the client to his parents for home visits
Administered Medication in a timely manner at specific times of the day and night
Worked with youth to get them ready to be on their own
Filled out various reports for clients such as daily journal, daily hygiene, bedroom cleaning checklist, temperature tracking, as well as hazard assessment and yard tracker.
Grande Prairie Public School District- Educational Assistant
Job overview
Supervised hands-on activities and participated in educational games
Developed a good rapport with the children to cultivate a creative and encouraging atmosphere
Worked with Grade One and Grade Three Students with their Math and Reading skills.
Peace Wapiti Public School District – Educational Assistant
Job overview
Provided support to classroom teacher daily and promoted planned activities, supervised hands-on activities, and participated in educational games
Chaperoned field trips
Developed a good rapport with the children to cultivate a creative and encouraging atmosphere
Increased patience working with students
Organized Management.
Homeschool Teacher
Job overview
Prepared the classroom for lessons, organized materials, and located additional resources, supervised hands-on activities, and participated in educational games
Offered one-on-one assistance to children struggling with specific subjects and completing assignments
Listened to students read out loud as well as read to children and tested children in various subjects.
Asurion- Roadside Assistance Representative
Job overview
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Determined customer needs by asking relevant questions and listening actively to the responses.
United Parcel Service -Customer Service Representative
Job overview
Greeted customers in a timely fashion while quickly determining their needs
Routinely answered customer questions regarding merchandise and pricing
Managed large amounts of inbound and outbound calls in a timely manner
Seized opportunities to upsell products when they arise
Built sustainable relationships and engaged customers by taking the extra mile.
Rogers Wireless- Customer Service Agent
Job overview
Learned, referenced, and applied product knowledge information
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Handled customer complaints.
Mountain Plains - developmental Support Worker
01.2022
Job overview
Provide and help coordinate client-centered support services to individuals identified as living with a developmental disability in a residential setting
Collaborate with social services agencies to ensure appropriate client care
Utilize a variety of skills and techniques to teach life and independent living skills to the individuals served in a cooperative environment
Coordinated outings, such as medical, dental, and mental health appointments
Attended meetings at Arch with clients for psychological assessments.
Sandman – Night Auditor
01.2021
Job overview
Audited and balanced cash and credit transactions daily and reset register for the next day's operations
Generated daily, weekly, and monthly reports to close out the day and meet objectives
Balanced cash drawer by counting cash at the beginning and end of the shift
Compiled and checked daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems
Presented statements of charges to departing guests and received payment
Posted all daily room and outstanding charges
Took over from the evening cashier, checking and accepting float and takings
Accepted and locked away keys from various departments.