Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tricia Bailey

Saskatoon,SK

Summary

Dynamic supervisor with a proven track record at Joong Supermarket and Wholesale, excelling in customer service and inventory tracking. Adept at resolving complaints and optimizing team performance through effective communication and task delegation. Committed to enhancing customer satisfaction and maintaining operational efficiency in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Supervisor

Joong Supermarket and Wholesale
Portmore, Jamaica
06.2008 - 02.2025
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Responded to customer questions regarding products, prices and availability.

Supervisor /Cashier

Clinton McGann Farms
Portmore, Jamaica
02.2006 - 06.2008
  • Investigated discrepancies between reported sales figures and actual amounts collected at registers.
  • Provided feedback to management on cashier performance, identifying training needs and opportunities for improvement.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.
  • Processed customer payments quickly and returned exact change and receipts.

Sales Assistant

M.J.L Holding Limited
London, England
05.2004 - 01.2006
  • Resolved customer complaints in a timely manner.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided assistance with product selection.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.

Administrative Assistant

Ewan's Employment Agency
Portmore, Jamaica
10.2003 - 04.2004
  • Answered questions from customers regarding products and services offered by the company.
  • Developed and maintained filing systems for confidential documents and records.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Education

High School Diploma -

Waterford High School
Jamaica
07-1999

Skills

  • Customer service
  • Inventory tracking
  • Task delegation
  • Effective communication
  • Time management
  • Analytical thinking
  • Multitasking
  • Teamwork

References

References available upon request.

Timeline

Supervisor

Joong Supermarket and Wholesale
06.2008 - 02.2025

Supervisor /Cashier

Clinton McGann Farms
02.2006 - 06.2008

Sales Assistant

M.J.L Holding Limited
05.2004 - 01.2006

Administrative Assistant

Ewan's Employment Agency
10.2003 - 04.2004

High School Diploma -

Waterford High School

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Tricia Bailey