Triana Pelaez Saavedra
Eagle Rock
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, deescalating and handling stressful shifts, while proactively managing inventory and work moral, with a friendly and approachable demeanor. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues, responds well to feedback and constructive criticism.
Overview
7
7
years of professional experience
Work History
Barista/ Barista Trainer
Starbucks
Los Angeles, CA
03.2025 - Current
- Prepared high-quality coffee beverages according to standardized recipes and customer preferences in a timely manner.
- Maintained cleanliness, organization of workstations, and stock in front-of-house to ensure efficient service flow.
- Provided exceptional customer service, resolving issues and enhancing overall guest experience.
- Trained new baristas on beverage preparation techniques and operational procedures, cultivating a positive and work efficient environment.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Host/Food Server Assistant
El Pescador
Ontario, CA
06.2024 - 01.2025
- Managed waitlists efficiently, optimizing seating arrangements to reduce guest wait times.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Collaborated with servers to facilitate smooth communication between front and back of house.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Developed rapport with regular patrons to foster sense of community within establishment.
Barista
Starbucks, Barista
Azusa, CA
09.2021 - 03.2023
- Prepared and served high-quality beverages in a fast-paced environment.
- Maintained cleanliness and organization of workstations to uphold health standards.
- Managed cash register operations, ensuring accurate transactions and customer service.
- Collaborated with team members to optimize workflow during peak hours.
- Engaged with customers to provide personalized recommendations based on preferences.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Host/ Cashier/Drink Runner
Sizzlers Restaurant
Ontario, CA
02.2019 - 03.2020
- Handled customer inquiries and resolved concerns promptly.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival, ensuring a welcoming atmosphere.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Education
High School Diploma -
Alliance Tennenbaum Tech
Eagle RockSkills
- Time management
- Cash handling
- Adaptive and creative
- Physical stamina
- Food running
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Multitasking and organization
- Speedy and efficient
Languages
Spanish
Native or Bilingual
Timeline
Barista/ Barista Trainer
Starbucks
03.2025 - Current
Host/Food Server Assistant
El Pescador
06.2024 - 01.2025
Barista
Starbucks, Barista
09.2021 - 03.2023
Host/ Cashier/Drink Runner
Sizzlers Restaurant
02.2019 - 03.2020
High School Diploma -
Alliance Tennenbaum Tech