TRI PHAM
Toronto,ON
Summary
Detail-oriented and reliable team player with over four years of experience in high volume restaurants. Excels under pressure and possesses a strong desire to learn.
Overview
4
4
years of professional experience
Work History
Server
Dzo Viet Eatery
Toronto, ON
06.2021 - 06.2022
- Managed front-of-house responsibilities in high-traffic downtown bar.
- Attended to diners professionally while maximizing upselling opportunities.
- Engaged in teamwork efforts to achieve operational efficiencies.
- Maintained strict sanitation standards, per health regulations.
Assistant Manager
The Captain's Boil
Toronto, ON
10.2019 - 07.2021
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Server/Front of House Supervisor
The Captain's Boil
Toronto, ON
10.2018 - 05.2019
- Efficiently operated front-of-house duties in a high-volume seafood restaurant with daily sales of over $3,000, peaking at over $10,000 on special holidays and occasions.
- Delivered exceptional customer service to guarantee satisfaction.
- Supervised team of employees, maintaining a positive and productive atmosphere to ensure maximum proficiency.
Education
Diploma - Food and Beverage Management
George Brown College
Toronto, ON04-2018
Skills
- Food Safety Certification
- Smart Serve
- Thrive in high-pressured fast-paced environments
- Attention to details
Timeline
Server
Dzo Viet Eatery
06.2021 - 06.2022
Assistant Manager
The Captain's Boil
10.2019 - 07.2021
Server/Front of House Supervisor
The Captain's Boil
10.2018 - 05.2019
Diploma - Food and Beverage Management
George Brown College
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