Minh Tri Nghiem
San Jose
Summary
High retail professional with a strong focus on customer experience, problem solving, and trust building while maintaining professionalism. Thrives in high-volume environments, confidently resolving complex issues independently, while maintaining a positive, brand-forward experience. Recognized by leadership for reliability, professionalism, and the ability to connect with customers, and deliver solutions that drive satisfaction.
Overview
2
2
years of professional experience
Work History
Front-End Checkout Advocate
Target
San Jose
04.2025 - Current
- Created personalized customer experiences by asking open-ended questions to understand needs, preferences, and intended product use
- Answered customer questions regarding store policies and services.
- Provided feedback to management on customer preferences and trends.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Educated customers on product features, pricing, promotions, and value to support confident purchasing decisions
- Supported technology-adjacent purchases by clearly explaining options and helping customers compare solutions
- Demonstrated strong learning agility by quickly adopting new products, tools, and store systems
- Accurately processed sales transactions, returns, and exchanges while maintaining a welcoming, calm presence.
- Resolved customer questions and concerns using empathetic, solution-focused communication.
- Collaborated with team members to maintain product availability, visual standards, and a clean sales environment.
Client Liaison /Customer Sales Support Representative
LIXStudios
San Jose
06.2024 - 03.2025
- Served as the primary point of contact for clients, guiding them through photography services and contract options.
- Secured and finalized photography contracts by clearly explaining the scope, pricing, and deliverables.
- Built strong client relationships through responsive communication, and attention to detail.
- Coordinated photography equipment and inventory to ensure readiness for scheduled shoots.
- Collaborated with clients to understand project requirements and expectations.
- Conducted research and analysis of industry trends, competitor offerings, and customer needs.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
Education
High School Diploma -
Santa Teresa High School
San Jose, CA06-2025
Associate of Science - Business Administration
Evergreen Valley College
San JoseSkills
- Problem solving
- Effective communication
- Team collaboration
- Sales support
- Patience and empathy
- Complaint handling
- Product sales
- Sales transactions
- Product promotion
Timeline
Front-End Checkout Advocate
Target
04.2025 - Current
Client Liaison /Customer Sales Support Representative
LIXStudios
06.2024 - 03.2025
High School Diploma -
Santa Teresa High School
Associate of Science - Business Administration
Evergreen Valley College