Trevor Xu
Calgary,AB
Summary
Accomplished Retail Store Manager with 6 years of in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Bilingual fluency in English and Chinese.
Overview
4
4
years of professional experience
Work History
Co Manager
JD Sports
Calgary, AB
05.2024 - Current
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
Marketing Specialist (Remote)
UniQueen Brow Master & Aesthetics
06.2023 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
Assistant Store Manager
Urban Planet
10.2023 - 05.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Assistant Manager
Jack & Jones
01.2022 - 05.2023
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Marketing Coordinator (Remote)
Shylo Victoria Fragrance
11.2022 - 01.2023
- Created innovative strategies to drive customer engagement.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Devised marketing plans using digital strategies, print advertising and word of mouth tactics.
Counter Manager /Beauty Advisor
Laura Mercier / Hudson's Bay
04.2020 - 05.2022
- Cross-trained existing employees to maximize team agility and performance.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Arranged merchandise to present visually appealing displays and attract clientele.
Education
Marketing - Business Administration
The South Alberta Institute Of Technology
01.2022
Skills
- Customer service
- Client relations strength
- Team collaboration
- Problem solving
- Hard-Working
- MS Office
- Loss Prevention
- POS
Timeline
Co Manager
JD Sports
05.2024 - Current
Assistant Store Manager
Urban Planet
10.2023 - 05.2024
Marketing Specialist (Remote)
UniQueen Brow Master & Aesthetics
06.2023 - Current
Marketing Coordinator (Remote)
Shylo Victoria Fragrance
11.2022 - 01.2023
Assistant Manager
Jack & Jones
01.2022 - 05.2023
Counter Manager /Beauty Advisor
Laura Mercier / Hudson's Bay
04.2020 - 05.2022
Marketing - Business Administration
The South Alberta Institute Of Technology